Scheduler

Full-Time Scheduler

Position Title:              Surgical and/or Pain Scheduler

Supervisor:                  Senior Director of Clinical Operations and HR

Supervises:                  N/A

Mission and Values:

In the performance of one’s job, the employee reflects the mission, vision, and values by participating in the provision of convenient, cost-effective, and quality surgical care.

Values:             Confidentiality

                        Quality

                        Teamwork

                        Trust

                        Respect

Job Summary:

Schedules surgical and pain procedures as requested by surgeons and/or their office personnel, according to established Surgery Center policies. Performs a variety of clerical and record-keeping tasks related to the Surgery Center’s patient scheduling.

Duties and Responsibilities:

• Accurately schedules all surgery and pain procedures as requested by outside offices, using specific policies and guidelines.
• Collects and organizes all necessary documentation for pain charts; including the signed physician order, office notes, and recent imaging for distribution to the front desk for compiling the patient’s chart.
• Prepares the Center’s surgery and pain schedule daily and is responsible for sending it to the Anesthesiologist for review.
• Makes accurate and timely adjustments to the surgery/pain schedule, including add-ons, cancellations, and other changes. Communicate these changes appropriately, in verbal, written, and online forms of communication, to all necessary staff per policy.

• Answers telephone using proper telephone courtesy, taking and delivering messages in an accurate and timely manner.
• Ensures that all appropriate documentation is entered into HST and Papervision for future reference.
• Maintains a professional relationship with outside physician offices to communicate any necessary information concerning potential cases or block utilization.
• Auditing the Pain Referrals (48 hours out from the appointment) to ensure that all necessary documentation has been received and is ready for the Pain Room.
• Participates in the Center’s Quality Improvement Program activities including identification of aspects of care, collection and analysis of data, formulation of recommendations, implementation of an improvement plan, and evaluation of the process.
• Attends the Surgery Center’s meetings and educational opportunities.
• Maintains all required certifications. Performs efficiently in emergencies.
• Prioritizes job responsibilities and demonstrates flexibility to meet the needs of the Surgery Center and to facilitate optimum quality of patient care.
• Maintains patient confidentiality at all times.
• Other duties as assigned by the Patient Account Manager or Scheduling Lead.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to sit while using the phone; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to walk. The employee is occasionally required, to climb, balance, stoop, or crawl. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and the ability to adjust focus.

• Normal hospital environment with exposure to chemical odors, cleaning solvents, and other hazardous materials.

• Exposure to possible injury when working with electrical equipment and lasers which requires care and following proper safety procedures.

Sedentary                 Primarily sitting/lifting 10 lbs maximum

Light            X           Lifting 20 lbs maximum with frequent lifting/carrying up to 10 lbs

Medium                    Lifting 50 lbs maximum with frequent lifting/carrying up to 20 lbs

Heavy                       Lifting 100 lbs maximum with frequent lifting/carrying up to 50 lbs

Very Heavy               Lifting over 100 lbs with frequent lifting/carrying up to 50 lbs

Bloodborne Pathogens:

Based on the OSHA guidelines for protection against occupational exposure to Hepatitis and HIV, this position is described as Category I. This means that this position has exposure to blood and body fluids. Policies are in place for Universal Precautions identifying exposure risks and appropriate barrier protection.
 

The above is intended to describe the general contract and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or requirements.

Qualifications

Education, Experience, Licensure/Certification Requirements:

• High School diploma or equivalent.
• Demonstrates clerical skills, including keyboarding a minimum of 45 words/minute familiarity with software programs such as Microsoft Office, and ability to alphabetize.
• Familiarity with medical terminology preferred or required to complete a course in medical terminology. Ability to perform basic mathematical calculations, including addition, subtraction, multiplication, division, and percentages.

Salary : $18