What are the responsibilities and job description for the Client Success Operations Specialist position at Yeo and Yeo HR Advisory Solutions?

Job Description

Are you an organized, energetic, professional individual looking to grow within an amazing company? If so, please read on!

About Us

E7 Solutions is an Atlassian Platinum Solutions Partner providing digital transformation services. We are widely recognized for expertise in leveraging Atlassian products to help businesses achieve their goals through innovation and optimization. Atlassian has recognized our achievements with numerous Partner awards and Specializations.

Our core values underscore our work, and our unique culture is at the heart of our motivation. We’re a remote-friendly organization that has a fluid approach when it comes to work / life integration. We are serious about our work but not at the expense of an open and collaborative environment. We strongly believe in the philosophy that "to conquer every mountain, we must go as a team." This commitment to teamwork has earned us recognition, including being awarded Crain’s Coolest Places to Work in recent years.

E7 is a privately-owned firm headquartered in Troy, Michigan and serves SMB and Enterprise clients both domestically and globally.

About the Position

E7 Solutions is looking for an energetic, driven, and personable Client Success Operations Specialist to join our team. The CS Operations Specialist is accountable for monitoring survey responses, maintaining key processes, and ensuring our accreditations and credentials are current. Essentially, keeping our Pre-Sales and Client Services teams humming along.

Qualified candidates must be available to work E7's "core hours" of 9 : 00 a.m. to 3 : 00 p.m. Eastern Time. They also must be able to work from the Troy office 1-2 days each week.

Key Responsibilities Include :

Support CS Leader & Initiatives
Track project statuses across teams and facilitate communication
Assist with meeting coordination and planning; Quarterly Planning Sessions, monthly department meetings, weekly leadership meetings, etc.
Capture and monitor team metrics and targets (i.e. utilization, profitability, invoicing, etc.)

About You :

Organized, with attention to details and deadlines

Self-starter with the ability to see what needs to be done - and do it

Excellent verbal and written communication skills

Well versed in Microsoft Suite

Knowledge of standard office administrative practices and procedures

Interest in technology or Atlassian Suite preferred

Why E7 Solutions?

Join the smart, innovative, and collaborative team at E7. Here are a few reasons why :

We’re serious about our work but not at the expense of maintaining an open, friendly, collaborative environment.

You will have access to great compensation, benefits, PTO, and a variety of perks including medical, dental, vision, 401K, tuition assistance, paid holidays and paid parental leave!

We’re a unique company that stays true to its Core Values!

You’ll be part of a team that shares an entrepreneurial attitude, brings a resourceful attitude, and is adventurous.

We’re firm believers in the statement : “to conquer every mountain, we must go as a team.”

You’ll get to roll-up your sleeves and get things done.

We’re what we say we are, and we ensure alignment of our words and our actions.

You’ll have direct access to E7’s leadership with an opportunity to shape the company and make an impact.

We’re a remote-friendly organization that has a fluid approach when it comes to work / life integration.

You’ll be an important part of a company that has won Crain's Cool Places to Work for 4 consecutive years!

We’re contributing to our community and believe in sponsoring, mentoring, volunteering, and supporting those around us.

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