What are the responsibilities and job description for the Customer Service Representative, Terra West Management Services position at Yes& Companies LLC?
Essential Functions :
Ensure all customer service calls are handled in a timely and professional manner. Assist callers which range from homeowners, tenants, agents, property managers as well as internal Terra West Staff timely, accurately and professionally. Answer all voicemails and emails by responding appropriately or forwarding to the correct department.
Core Competencies :
An individual should demonstrate the following competencies to successfully perform the essential duties and responsibilities of this position :
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
- Must possess and be able to demonstrate strong influencing and closing skills
- Strong organizational and problem solving sills
- Ability to communicate on all levels; internally and externally
- Ability to learn and navigate new software quickly
- Perform basic computerized account maintenance activities including thoroughly detailing account notations in a timely, organized fashion
- Identify and assess customers' needs
- Handle customer complaints and to provide appropriate solutions
- Follow up with customers
Requirements
Minimum Qualifications :
Preferred Qualifications :
ADA Requirements :
Work Posture Requirements :
Carrying Requirements :
Moving / Lifting Requirements :
Moving / Lifting Levels / Heights :
Push / Pull Requirements :
Environmental Conditions :
EEO / Drug Free Workplace
