What are the responsibilities and job description for the Bilingual Customer Service Support position at YKK USA Inc?
Job Summary
We are seeking a dedicated and enthusiastic Bilingual Customer Service Support Associate to join our team. In this role, you will be responsible for providing exceptional customer support to our diverse clientele. Your ability to communicate effectively in both English and Spanish will be essential in ensuring customer satisfaction and fostering strong client relationships. You will utilize your skills in data entry, client services, and phone etiquette to assist customers with their inquiries and resolve issues efficiently.
Duties
- Provide exceptional customer support in both English and Spanish, addressing client inquiries and resolving issues promptly.
- Maintains all files related to open parts orders and processes the orders as they are received.
- Creates necessary files for parts ordering and maintenance.
- Required to communicate with YKK sales, service and support personnel regarding parts needs.
- Also required to communicate with customers regarding service person scheduling and parts orders.
- Receives and processes all parts and die set orders. This includes assisting in pulling and shipping the parts orders as needed.
- Maintains and updates all records regarding parts shipments and receiving.
- Answers all incoming calls and directs them to the appropriate department. This includes taking messages and distributing them as needed.
- Maintains a log of the service person activities.
- Tracks all domestic machine shipments and informs the service personnel of progress to insure that the machines are installed.
- Comply with YKK’s Compliance Program Including Environmental, Quality, Health & Safety, and Confidential Information Management Guidelines.
- Performs other position-related duties as assigned.
- Reasonable and predictable attendance is required.
Join us as we strive to deliver exceptional service to our customers while fostering an inclusive workplace that values diversity!
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $18 - $23