Membership Service Associate

POSITION SUMMARY:

Under the supervision of the membership director and consistent with the Christian Mission of the YMCA, the Membership Services Staff is directly responsible for building member relations, operations at the member service desk, proper phone etiquette, and customer service at a high level.

ESSENTIAL FUNCTIONS:

• Create and develop positive member relations, encouraging member involvement.
• Answer phones in a friendly tone of voice and within the first four rings
• Politely assist all individuals who approach the members services desk with the YMCA Voice of welcoming, nurturing, determined, hopeful and genuine.
• Provide tours of facility
• Provide up to date membership information and programs to all who inquire.
• Enforce YMCA guidelines and policies and handle challenges in a timely manner
• Replenish membership information and make photocopies as needed
• Perform computer registration/receipting
• Accept payments from members/program participants
• Collect cancellations, scholarships applications, staff applications and all other paperwork for processing
• Clean and maintain front desk area, keep free of clutter, beverages and food
• Perform follow-up phone calls to members as needed
• Perform shift close-outs at the end of each shift
• Follow standard operating procedures for Daxko Operations and for Membership services
• Be competent in all Emergency procedures for the Y.

QUALIFICATIONS:

• Excellent customer service skills i.e welcoming, nurturing, genuine, determined and hopeful.
• Flexibility to perform a variety of tasks simultaneously.
• Basic computer and data entry skills preferred
• At least 16 years of age.

WORKING CONDITIONS:

• Ability to perform all physical aspects of the position, including lifting, carrying, pulling, standing and walking. (up to 50 lbs.)
• Exposure to communicable diseases and bodily fluids.
• Ability to speak concisely and effectively communicate.
• Visual and auditory ability to respond to critical situations and physical ability to act swiftly in an emergency.

Position: Member Service Associate Branch: Hickory

Reports To: Membership Director Classification: PT, Non-Exempt

General Function:

Under the general direction of the Membership Director and consistent with the Christian mission and the policies and procedures set forth by the YMCA of Catawba Valley, the Member Services Associate is responsible for all aspects of assisting members at the front desk. These duties include, but are not limited to, assisting with membership and program enrollment, answering questions regarding activities, answering and directing telephone calls, leaving the facility to run daily errands, providing administrative support to the Membership Director, serving as a communication link between shifts regarding copies that need to be made, and performing other office duties. Must work as part of the entire YMCA team to ensure that its mission is fulfilled.

Know How:

1. High school graduate (preferable) with previous general office experience.

2. Good oral and written communication skills.

3. Familiarity with the use of office equipment.

4. Need to pass the quiz for Daxko (membership software) training.

5. Ability to work independently as well as part of the team to complete assignments.

6. Strong organizational, math, and problem solving skills.

Principle Activities:

The Member Services Associate will be responsible for:

1. Providing primary attention to member needs

2. Accepting payments for program, memberships, etc.

3. Being responsible for cash drawer

4. Monitoring member traffic to ensure proper usage of membership cards

5. Answering the telephone and directing calls as required

6. Keeping the displays clean and stocked, bulletin boards neat, etc.

7. Keeping the workspace around the computers and coffee area clean and dusted

8. Providing administrative assistance to the Membership Director

9. Performing any other miscellaneous duties as assigned by the supervisor

10. Must have a positive attitude and enthusiastic performance of duties

11. Smile

12. Engagement with members is a priority

13. Paying attention to details and following through to ensure member satisfaction

14. Having complete understanding of YMCA programs and services and the ability to

explain these accurately to members and potential members

15. Any other duties assigned by the Membership Director or Executive Director

Physical Requirements:

_x_ Walking

_x_ Sitting

_x_ Climbing

_x_ Crouching

_x_ Stooping

_x_ Standing

_x_ Kneeling

_x_ Carrying (50lbs)

_x_ Pushing

_x_ Lifting (50lbs)

Safety Policy:

The Part-Time Member Services Associate will be responsible for observing the following rules.

1. No alcohol or drugs will be used on the job at any time.

2. Report all job accidents the same day the accident happens.

3. Obtain authorization from your supervisor for all non-emergency treatments for accidents.

4. Wear seat belts at all times in company vehicles

5. Keep the area where you work clean and neat at all times.

6. Do not remove or bypass any guards on any machinery at any time.

7. Ask you supervisor when you need additional equipment or instructions to get the job done safely.

8. Lift with your legs, not your back, and get assistance with loads over 50 pounds.

9. Advise your supervisor of any hazardous conditions.

10. Follow all other written and spoken safety rules.

Effect on End Result:

The Part-Time Member Services Associate represents the YMCA in a professional, courteous, friendly, and helpful manner to members and prospective members. The Part-Time Member Services Associate will provide assistance and information about YMCA’s services for YMCA’s members and prospective members.

Introductory Period:

A 90-day review will be conducted after the employee start date. The purpose of such an initial introductory period is to provide an opportunity for both the YMCA of Catawba Valley and the new employee to assess their respective satisfaction and suitability to the job.

Job Type: Part-time

Pay: From $11.00 per hour

Expected hours: 15 – 28 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Professional development assistance

Schedule:

• 4 hour shift
• 8 hour shift
• Evening shift
• Monday to Friday
• Night shift
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 1 year (Preferred)

Language:

• Spanish (Preferred)

License/Certification:

• Driver's License (Required)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person

Salary : $11