Operations Director Wildlight

Position Summary:

Provide leadership, management and development of member services, wellness, branch operations, childcare, property, programs and administration.  Responsible for the day-to-day operations of the branch, providing information, reports and data analysis to make informed decisions regarding branch operations.

Essential Functions:

1. Create and monitor specific, measurable, and attainable goals with staff; ensure that goals are developed along with budget preparation timeline.
2. Hire, lead, develop, and motivate staff.
3. Develop, manage, implement and assist in controlling budgets in designated areas.  Ensure effective operational efficiencies to control/reduce operational expenses.
4. Build and maintain relationships with community groups, neighborhoods and organizations for the purpose of increasing branch profile and spurring continued YMCA growth and penetration within service area.
5. Ensure effective and efficient business practices related to membership sales and program revenue.
6. Develop monthly and annual sales goals. Meet or exceed targets. 
7. Create and execute member retention and attrition prevention strategies.
8. Provide members and guests exceptional customer service.

NOTE:   This job description reflects management’s assignment of essential functions.  It does not prescribe or restrict the tasks that may be assigned.

YMCA Competencies (Multi-Team or Branch Leader):

Volunteerism: Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels.

Communication: Communicates for influence to attain buy-in and support of goals.

Developing Others: Provides tools and resources for the development of others.

Project Management: Ensures execution of plans.

Finance: Institutes sound accounting procedures, investment policies, and financial controls.

Change Capacity: Creates a sense of urgency and positive tension to support change.

Qualifications:

1. Bachelor's degree in related field required.
2. Minimum of seven years in management and supervision, with highly developed organizational skills and proven success in staff, membership and program development.
3. Strong fiscal management, with a minimum of five years’ experience developing and monitoring departmental budgets.
4. A minimum of five years’ experience in wellness and/or fitness program development.
5. Ability to develop and execute short and long-term plans with a high degree of quality, effectiveness and professionalism.
6. Proven ability to have initiative, good judgment and ability to make decisions independently.
7. Strong public relations skills with excellent written and oral presentation skills.