What are the responsibilities and job description for the Association Volunteer Coordinator position at YMCA of Greater Charlotte?
The Volunteer Coordinator supports the mission of the YMCA by overseeing all aspects of the volunteer
program, including recruitment, onboarding, scheduling, and ongoing engagement. This role ensures a
positive volunteer experience that aligns with the values and goals of the YMCA, while maintaining
compliance with organizational standards and procedures.
Culture Statement
The culture of the Y is rooted in our Christian mission and core values. We strive every day to collectively
embody our purpose of serving as a catalyst to transform lives and communities through programs that
build healthy spirit, mind and body for all. We are respectful – we treat each other and those we serve
as we hope to be treated ourselves. We are caring – we show a sincere concern for others and their
well-being. We are honest – we are truthful in what we say and what we do, and we do not make
promises we do not intend to keep. We are responsible – we are good stewards of our resources, strive
for excellence and our actions are accountable to those we serve. We are innovative – we harness
creativity, are solution minded and forward thinking. We lead with faith.
Essential Functions
• Administers the volunteer management system, ensuring accurate and timely recordkeeping and
project setups.
• Manages the background screening and volunteer training aspects of the volunteer process for
community development programs.
• Coordinates background check processes for all volunteers and ensures compliance with YMCA
policies.
• Tracks volunteer hours, participation trends, and impact metrics for internal and external
reporting.
• Send volunteer communications for recruitment and recognition through our volunteer portal.
• Manage association volunteer emails.
• Ensure all volunteers are completing all aspects of the onboarding
Performs other duties and tasks as assigned by leadership
Qualifications
Required Qualifications
• Minimum of 3 years of experience in volunteer coordination or related work.
• Strong organizational and administrative skills, with attention to detail.
• Proficient in volunteer management software and Microsoft Office Suite.
• Ability to manage multiple projects and prioritize tasks efficiently.
• Strong interpersonal and communication skills with diverse populations.
• Demonstrated ability to work independently and collaboratively with teams.
• Familiarity with background check protocols and data privacy standards.
• Comfortable with public speaking and presenting to groups.
• Passion for community engagement and the mission of the YMCA.
All YMCA team members are expected to maintain a current and active status for all safety, risk, and
programming certifications defined by the YMCA of Greater Charlotte.
Preferred Qualifications
• Associate’s degree or higher in Human Services, Nonprofit Management, or related field
preferred.
Working Conditions
• Primarily based in a YMCA office setting frequent travel to other centers or community sites
• Flexible schedule including some evenings and weekends to support volunteer activities
• Requires sitting, standing, and walking for extended periods throughout program areas
• Occasional lifting of materials and supplies up to 25 lbs
• Regular use of computers, phones, and standard office equipment
• Comfortable using volunteer management software and performing data entry
• Frequent interaction with staff, volunteers, and community members in a fast-paced setting
• Participation in setup and breakdown of events, sometimes in outdoor or varied weather
conditions
• Must follow YMCA policies and safety standards, including child protection guidelines
• Expected to maintain confidentiality and uphold a professional and welcoming demeanor
Competencies
- VOLUNTEERISM: Engages volunteers and promotes social responsibility at all levels of the organization
- FUNCTIONAL EXPERTISE: Executes superior technical skills for the role
- CRITICAL THINKING & DECISION MAKING: Makes informed decisions based on logic, data, and
sound judgment - PROGRAM/PROJECT MANAGEMENT: Ensures program or project goals are met and intended
impact occurs
To learn more about our Y-USA Leadership Competencies, please click here: chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://info.ymcacharlotte.org/hubfs/MEME9737 2024 YUSA Cause-Driven Leadership Competency Model-3.pdf
