Regional Executive Director

The Regional Director is responsible for overseeing the performance and development of a regional team, managing the region's P&L, driving strategic priorities, ensuring consistent and exceptional customer experience, and optimizing resource allocation across the region. This senior leadership role requires strategic vision, operational excellence, and a commitment to the YMCA’s mission and values. Success is measured by regional financial performance, customer satisfaction, and community impact.

Culture Statement:

The culture of the Y is rooted in our Christian mission and core principles. We strive every day to collectively embody our purpose to love, serve and transform lives. Every day we show up to Lead with Love and Serve with Purpose. We Love unconditionally – showing genuine care and concern for everyone, making each interaction meaningful and personal and ensuring every person feels valued, seen and welcomed. We elevate Hope – promoting optimism by offering encouragement and practical solutions to challenges. We act with Care

& Compassion – listening attentively without judgment, responding with empathy, and creating a sense of belonging by uplifting and supporting those around us. We demonstrate Generosity – sharing our time, skills, and resources freely and with joy.

We walk in Grace – showing patience and kindness, even in difficult moments. We ignite Faith – staying grounded in our mission, principles and purpose, inspiring others to trust in what is possible. Demonstrating consistency in our actions, helping others see how their efforts align with a greater purpose. We treasure Honesty – communicating openly and truthfully, admitting mistakes when they occur, and honoring commitments. We honor Humility – leading with a servant's heart by prioritizing the needs of others above our own.

We live with Joy – celebrating small and big wins alike, inspiring connection and shared joy. We offer Respect – addressing everyone by name and honoring diverse perspectives and backgrounds. We value Responsibility – performing every task timely with diligence and excellence and holding ourselves accountable by openly evaluating our performance. We engage in Service – going above and beyond in serving others by anticipating needs and delivering exceptional experiences.

Essential Functions:

• Regional Leadership & Accountability: Inspire a culture of collaboration, performance, excellence, and community engagement for multiple YMCA centers within the assigned region. Provide strategic oversight and performance management, ensuring alignment with association wide strategic plan and goals.

• Mentorship & Executive Development: Serve as a mentor and advisor to Executive Directors and regional team within the region, driving leadership development, operational consistency, and best practices.

• Operational & Financial Excellence: Monitor and support financial health, drive revenue growth and manage expenses to meet financial targets and ensure adherence to operational policies, procedures, and standards across the region.

• Association-Wide Initiative Execution: Lead the implementation of strategic initiatives, and organizational priorities across all centers in the region, ensuring consistency and impact.

• Customer Experience Consistency: Ensure a unified and high-quality customer experience across all regional centers. Implement best practices and standards for customer engagement and satisfaction and monitor and analyze customer feedback, implementing improvements as needed.

• Collaboration & Communication: Act as the key liaison between regional centers, senior

leadership, and association leadership, ensuring seamless communication and accountability.

• Community Engagement & Fundraising: Represent the YMCA at regional events and with community organizations. Support Executive Directors in building relationships with stakeholders and driving fundraising efforts and collaborate with advisory boards and community leaders to advance the YMCA's mission.

• Crisis & Risk Management Oversight: Ensure that risk management, safety, and compliance policies are effectively implemented and maintained across all centers in the region.

• Cross-Center Innovation & Growth: Serve as a role model and mentor to leaders, fostering professional growth and development. Assess staffing needs and support talent acquisition, development, and retention strategies. Promote shared services and collaboration between centers to optimize resource use and identify opportunities for program expansion, operational efficiencies, and revenue growth across multiple locations.

• Regional Performance Analysis & Reporting: Regularly assess key performance indicators, provide executive-level reports, and make data-driven recommendations to improve overall regional success.

Performs other duties and tasks as assigned by leadership

Required Qualifications

• Bachelor’s degree in Business Administration, Nonprofit Management, or related field, or equivalent experience.

• Minimum of 12 years of senior leadership experience in a YMCA, nonprofit, or equivalent setting.

• Proven success leading multi-unit operations and managing senior leaders.

• Strong operational and financial management skills, including budgeting, P&L oversight, fundraising, and revenue growth.

• Strategic thinker with experience translating organizational goals into effective execution.

• Skilled in program development, community engagement, and building impactful partnerships.

• Demonstrated ability to develop high-performing teams and foster a culture of accountability and collaboration.

• Exceptional interpersonal, communication, and decision-making skills.

• Strong emotional intelligence and adaptability, with a passion for service-driven, customer focused leadership.

• Deep understanding of YMCA programs, policies, and values.

• Expertise in process optimization, compliance, and effective resource allocation.

All YMCA team members are expected to maintain a current and active status for all safety, risk, and programming certifications defined by the YMCA of Greater Charlotte.

Preferred Qualifications

• Master’s degree preferred.

Working Conditions

• Frequent interaction with staff, members, and community stakeholders in a fast-paced

environment.

• Ability to travel within the region for meetings, site visits, and community events.

• Evening and weekend work may be required based on operational needs.

• Physical ability to move throughout YMCA facilities and participate in various programs or events as needed.

Competencies:

COMMUNICATION & INFLUENCE: Listens and expresses self effectively and in a way that

engages, inspires, and builds commitment to the Y’s cause

CHANGE LEADERSHIP: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community.

ENGAGING COMMUNITY: Builds bridges with others in the community to ensure the Y’s work is

community-focused and welcoming of all, providing community benefit

DEVELOPING SELF & OTHERS: Develops self and supports others (e.g., staff, volunteers,

members, program participants), both formally and informally, to achieve their highest potential

To learn more about our Y-USA Leadership Competencies, please click here