Membership Director

Membership Director
Coffman YMCA
Springboro, OH
Full-Time/Exempt
$43,000-$46,000/Annually

Position Summary:

Develops, organizes, and implements high quality YMCA membership, recruitment, and retention programs.

At the YMCA, We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Essential Functions:

• Directs, supervises, and monitors membership operations and program activities to meet YMCA objectives and adhere to state, local and YMCA health and safety regulations.
• Develops, monitors and effectively forecasts program budget to meet fiscal objectives.
• Establishes new membership activities, increases membership and member retention, and promotes the Y within the community in accordance with Association/Branch strategic and operating plans.
• Compiles membership statistics. Monitors and evaluates effectiveness of membership sales and retention efforts.
• Recruits, hires, trains, develops, schedules, directs, and motivates personnel and volunteers.
• Develops strategies to motivate staff and volunteers to achieve goals.
• Reviews and evaluates staff and volunteer performance. Ensures records of staff certifications are current and complete.
• Develops and nurtures collaborative relationships with community organizations.
• Engages volunteers and assists with volunteer committee meetings.
• Actively participates in and supports the goals of the Annual Campaign through building relationships, engaging volunteers, and carrying out other assigned fund-raising duties.
• Participates and contributes towards the goals of program task teams, and other assigned committees of the Association.
• Performs membership and member service desk duties as needed. May conduct Member Service trainings.
• Conducts and maintains accurate membership records including Membership and Bank Draft Records, office supplies for MSD, member records, banking records, etc.
• Creates and schedules Membership Service Staff including Front Desk staff and Managers on Duty.
• Maintains working knowledge of other branch departments and provides responsive service to requests from members, program members and community partners of those other departments as well.
• Assists in the marketing and distribution of program information. Ensures marketing materials comply with Y branding guidelines and uses Y Voice to effectively tell the YMCA story.
• Coordinates use of facilities for program activities and assists with special events.
• Monitors and assists in the maintenance of a clean and sanitary membership service environment and meets all state and local licensing requirements.
• Inspects equipment within Membership area for safety hazards, damage, or wear.
• Communicates to executive director any suggestions concerns or incidents that may need follow-up.
• Increases member and program participant awareness of healthy lifestyle factors.
• Upholds guidelines of Director on Duty responsibilities, remains visible to participants when on duty.

Qualifications:

• A 2-year college degree or applicable experience is required; Bachelor's degree in related field or equivalent strongly preferred.
• One year minimum of supervisory experience is strongly preferred.
• 3 years of experience in customer service; sales experience strongly preferred.
• Must hold a valid driver’s license, insurable drivers record according to the YMCA’s insurance carriers, and have reliable transportation to travel for business meetings, training events, YMCA site visits, vendors and suppliers, etc.
• Computer skills needed, particularly with Microsoft Office and email applications, along with ability to learn the internal YMCA software.