What are the responsibilities and job description for the Membership Director position at YMCA?
Develops, organizes and implements high-quality YMCA Membership recruitment and retention programs. Oversee Member Services and Child Watch at the Grand Lakes Health/Premier Health North and South YMCA's, Celina/Minster, Ohio.
The YMCA of Greater Dayton is a $59 million Association consisting of 14 branches, 8 Child Care Centers, and 3 Outdoor Aquatic Centers. The Association seeks a Membership Director to oversee the South YMCA Branch Member Services Department.
Our Culture:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming : we are open to all. We are a place where you can belong and become. We are genuine : we value you and embrace your individuality. We are hopeful : we believe in you and your potential to become a catalyst in the world. We are nurturing : we support you in your journey to develop your full potential. We are determined : above all else, we are on a relentless quest to make our community stronger, beginning with you.
Benefits:
The YMCA of Greater Dayton offers a comprehensive benefits package including Medical, Dental, and Group Life Insurance, Short-Term and Long-Term Disability, 12% Y Employer Contribution to Y Retirement, and more.
Education and Certifications
A 2-year college degree or applicable experience is required; Bachelor's degree in a related field or equivalent strongly preferred.
Experience
One year minimum of supervisory experience is strongly preferred.
3 years of experience in customer service; sales experience strongly preferred.
Must hold a valid driver’s license, insurable drivers record according to the YMCA’s insurance carriers, and have reliable transportation to travel for business meetings, training events, YMCA site visits, vendors and suppliers, etc.
Computer skills needed, particularly with Microsoft Office and email applications, along with ability to learn the internal YMCA software.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee is regularly required to sit, stand and walk for long periods of time, to talk and hear, to lift and/or move up to 50 pounds, to climb or balance, to stoop, kneel, crouch, or crawl, occasional bending or squatting. The incumbent is required to use hands to finger, handle, or feel objects, tools, or controls. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Also required is frequent hearing and talking, in person and on the telephone. More than 90% of time is spent indoors. The condition of the air is normal/average air conditioned/ventilated. The noise level is normal to loud within an active YMCA program environment.
- Directs, supervises and monitors Membership operations and program activities to meet YMCA objectives and adhere to state, local and YMCA health and safety regulations.
- Develops, monitors and effectively forecasts program budget to meet fiscal objectives.
- Establishes new membership activities, increases membership and member retention, and promotes the Y within the community in accordance with Association/Branch strategic and operating plans.
- Compiles membership statistics. Monitors and evaluates effectiveness of membership sales and retention efforts.
- Recruits, hires, trains, develops, schedules, directs and motivates personnel and volunteers.
- Develops strategies to motivate staff and volunteers to achieve goals.
- Reviews and evaluates staff and volunteer performance. Ensures records of staff certifications are current and complete.
- Develops and nurtures collaborative relationships with community organizations.
- Engages volunteers and assists with volunteer committee meetings.
- Actively participates in and supports the goals of the Annual Campaign through building relationships, engaging volunteers and carrying out other assigned fundraising duties.
- Participates and contributes towards the goals of program task teams, and other assigned committees of the Association.
- Performs membership and member service desk duties as needed. May conduct Member Service trainings.
- Conducts and maintains accurate membership records including: Membership and Bank Draft Records, office supplies for MSD, member records, banking records, etc.
- Creates and schedules Membership Service Staff including Front Desk staff and Managers on Duty.
- Maintains working knowledge of other branch departments and provides responsive service to requests from members, program members and community partners of those other departments as well.
- Assists in the marketing and distribution of program information. Ensures marketing materials comply with Y branding guidelines and uses Y Voice to effectively tell the YMCA story.
- Coordinates use of facilities for program activities and assists with special events.
- Monitors and assists in the maintenance of a clean and sanitary membership service environment and meets all state and local licensing requirements.
- Inspects equipment within Membership area for safety hazards, damage or wear.
- Communicates to executive director any suggestions concerns or incidents that may need follow-up.
- Increases member and program participant awareness of healthy lifestyle factors.
- Upholds guidelines of Director on Duty responsibilities, remains visible to participants when on duty.
Cause-Driven Leadership® Competencies
YMCA Competencies (Leader):
- Engaging Community
- Communication & Influence
- Developing Self & Others
