What are the responsibilities and job description for the Donor Relations Administrator position at YMCA of Greater Des Moines?
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POSITION SUMMARY
The Association Donor Relations Administrator is a key player in advancing the YMCA's mission through impactful donor engagement and fundraising initiatives. This position is responsible for managing the donor database, overseeing the donor acknowledgment process, and supporting the Philanthropy team in a variety of tasks related to donor relations and fundraising success.
ESSENTIAL FUNCTIONS
- Serve as a central point of contact, offering donor-centric customer service to build and maintain strong relationships with donors, staff, and community partners.
- Oversee the maintenance and accuracy of the Customer Relationship Management (CRM) system, ensuring that donor records are updated and reflect accurate giving history and engagement.
- Develop and update standard operating procedures (SOPs) for all philanthropy-related tasks, identifying and addressing any gaps in workflows or processes.
- Collaborate with the Vice President of Philanthropy to design and implement high-quality, relationship-based strategies for donor cultivation, solicitation, and stewardship.
- Professionally communicate with internal teams (including branch executives and the finance team) to ensure seamless donation processing and fundraising updates.
- Manage donor data operations, including gift entry, reporting, mailing lists, and donor recognition.
- Prepare and distribute regular reports to track fundraising progress, providing insights for key stakeholders.
- Collaborate with the Marketing Department and others leaders to create, implement, and maintain communication plan for Fund Development
- Oversee communication regarding donor newsletter, pledges, payments, and invoicing, ensuring timely and accurate processing.
- Trains, leads, and supports staff on the fund development strategies and processes.
- Provide administrative support for the development department and the association office along with planning events, coordinate meetings, materials, and training as needed.
- Develops and implements deliverables for year round donor engagement.
QUALIFICATIONS
- Bachelor’s degree in a related field, or equivalent work experience
- Four or more years of experience in fundraising and/or donor relations.
- Prior experience working with donor databases or CRM systems with strong technical skills ensuring data integrity is preferred
- Ability to analyze data, create actionable insights, and make recommendations that support donor retention and acquisition.
- Excellent written and verbal communication skills, with the capability to convey complex information in a clear, professional manner.
- Ability to manage a high volume of tasks with precision, work independently, and take initiative to continuously improve processes.
- Personal computer skills, including the use of Google Workspace or Microsoft Office products, required.
- Demonstrates a high level of integrity and ability to work with confidential information.
Salary : $20 - $25
