What are the responsibilities and job description for the Manager on Duty position at YMCA of Greater Kalamazoo?
Benefits
As a part-time YMCA staff member, you are eligible for the following benefits. Part-time is designated as scheduled to work under 30 hours per week.
FREE FAMILY MEMBERSHIP
12% retirement fund
Ability to open a tax-deferred retirement account
Flexible hours and schedules
Reduced fees on YMCA programs
All benefits are subject to eligibility requirements as outlined in the Staff Handbook and are subject to change at any time.
YMCA OF GREATER KALAMAZOO
JOB DESCRIPTION
Job Title: Manager on Duty (part-time)
Pay Rate: $13.00/hour
POSITION SUMMARY:
Deliver excellent service to all Members, guest, and program participants. Respond to
Member and guest needs, promote membership and programs, and maintain cleanliness
and organization of facility, creating a positive experience for everyone. These
responsibilities will be accomplished in accordance with the YMCA Mission, Core Values and
the general operational policies and procedures of the YMCA of Greater Kalamazoo. An
employee in this position works independently under general direction from the supervisor
and is expected to be an effective problem solver, knowledgeable of the Y’s programming
and general Member experience expectations. This position serves as a building supervisor
on site early morning, evening, and/or weekend shift work.
Success in this position will be measured, in part, by 1) customer satisfaction being rated
high as determined by statistical survey data, 2) knowledgeable in YMCA operations,
programs and services, and 3) functional responsibilities being satisfactorily met.
ESSENTIAL FUNCTIONS:
The listed functions are representative of the attributes necessary for successful
performance of the position. Substitution of comparable training or abilities, as well as
reasonable accommodations for persons with disabilities, will be taken into consideration.
1. Provides excellent service to Members, guests, and program participants contributing
to high member satisfaction and retention.
2. Assists in prospective Member tours.
3. Supports the Welcome Center.
4. In the absence of other higher-ranking Director(s), provides building and department
oversight.
5. Assists with emergency situations and handles and resolves concerns/complaints
with the goal of ensuring a positive experience in accordance with all applicable
YMCA policies; informs supervisor of unusual situations or unresolved issues.
6. Assists in building maintenance, monitors locker rooms and re-supplies/provides
pickup as needed, performs light cleaning, and assures set-up and take down for
scheduled activities in program areas with the support of department staff.
7. Ensures building security; supports membership team by assisting with identification
verifications, and check-in/out as necessary.
8. Develops awareness and an atmosphere of support for the YMCA and its programs
within the community.
9. Builds relationships; helps members connect with the YMCA community and
highlights the value and importance of Y membership.
10. Demonstrates and communicates the YMCA Mission, purpose, goals, policies and
standards to staff, volunteers, members, guests, and program participants.
11. Performs other duties as assigned by the Association Member Services Director.
12. Benefits include a complimentary membership to the YMCA.
QUALIFICATIONS:
Education/Training/Certifications:
1. CPR and First Aid certification within 30 days of employment
2. Blood Borne Pathogens Training within 30 days of employment
3. Child Abuse Prevention & Child Abuse Prevention and Reporting Awareness
Technical Knowledge/Skills:
1. Excellent communication, interpersonal, and problem-solving skills
2. Ability to connect with people of diverse backgrounds
3. Spanish or other commonly spoken language a plus
4. Previous customer service, sales, or related experience is preferred
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
1. Ability to walk, stand, and sit for long periods of time.
2. Exposure to communicable diseases utilizing appropriate PPE.
3. Must be able to lift and carry supplies weighing up to 20 pounds.
4. Ability to stand or sit while maintaining alertness for several hours at a time.
5. Position may require bending, leaning, kneeling, and walking.
6. Ability to speak concisely and effectively communicate.
7. Visual and auditory ability to respond to critical situations and physical ability to act
swiftly in an emergency
8. Ability to view/enter data on a computer including but not limited to utilizing Member
Check-in and security cameras.
9. Ability to observe/evaluate facility and groups of customers/staff by sight and sound.
As a part-time YMCA staff member, you are eligible for the following benefits. Part-time is designated as scheduled to work under 30 hours per week.
FREE FAMILY MEMBERSHIP
12% retirement fund
Ability to open a tax-deferred retirement account
Flexible hours and schedules
Reduced fees on YMCA programs
All benefits are subject to eligibility requirements as outlined in the Staff Handbook and are subject to change at any time.
YMCA OF GREATER KALAMAZOO
JOB DESCRIPTION
Job Title: Manager on Duty (part-time)
Pay Rate: $13.00/hour
POSITION SUMMARY:
Deliver excellent service to all Members, guest, and program participants. Respond to
Member and guest needs, promote membership and programs, and maintain cleanliness
and organization of facility, creating a positive experience for everyone. These
responsibilities will be accomplished in accordance with the YMCA Mission, Core Values and
the general operational policies and procedures of the YMCA of Greater Kalamazoo. An
employee in this position works independently under general direction from the supervisor
and is expected to be an effective problem solver, knowledgeable of the Y’s programming
and general Member experience expectations. This position serves as a building supervisor
on site early morning, evening, and/or weekend shift work.
Success in this position will be measured, in part, by 1) customer satisfaction being rated
high as determined by statistical survey data, 2) knowledgeable in YMCA operations,
programs and services, and 3) functional responsibilities being satisfactorily met.
ESSENTIAL FUNCTIONS:
The listed functions are representative of the attributes necessary for successful
performance of the position. Substitution of comparable training or abilities, as well as
reasonable accommodations for persons with disabilities, will be taken into consideration.
1. Provides excellent service to Members, guests, and program participants contributing
to high member satisfaction and retention.
2. Assists in prospective Member tours.
3. Supports the Welcome Center.
4. In the absence of other higher-ranking Director(s), provides building and department
oversight.
5. Assists with emergency situations and handles and resolves concerns/complaints
with the goal of ensuring a positive experience in accordance with all applicable
YMCA policies; informs supervisor of unusual situations or unresolved issues.
6. Assists in building maintenance, monitors locker rooms and re-supplies/provides
pickup as needed, performs light cleaning, and assures set-up and take down for
scheduled activities in program areas with the support of department staff.
7. Ensures building security; supports membership team by assisting with identification
verifications, and check-in/out as necessary.
8. Develops awareness and an atmosphere of support for the YMCA and its programs
within the community.
9. Builds relationships; helps members connect with the YMCA community and
highlights the value and importance of Y membership.
10. Demonstrates and communicates the YMCA Mission, purpose, goals, policies and
standards to staff, volunteers, members, guests, and program participants.
11. Performs other duties as assigned by the Association Member Services Director.
12. Benefits include a complimentary membership to the YMCA.
QUALIFICATIONS:
Education/Training/Certifications:
1. CPR and First Aid certification within 30 days of employment
2. Blood Borne Pathogens Training within 30 days of employment
3. Child Abuse Prevention & Child Abuse Prevention and Reporting Awareness
Technical Knowledge/Skills:
1. Excellent communication, interpersonal, and problem-solving skills
2. Ability to connect with people of diverse backgrounds
3. Spanish or other commonly spoken language a plus
4. Previous customer service, sales, or related experience is preferred
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
1. Ability to walk, stand, and sit for long periods of time.
2. Exposure to communicable diseases utilizing appropriate PPE.
3. Must be able to lift and carry supplies weighing up to 20 pounds.
4. Ability to stand or sit while maintaining alertness for several hours at a time.
5. Position may require bending, leaning, kneeling, and walking.
6. Ability to speak concisely and effectively communicate.
7. Visual and auditory ability to respond to critical situations and physical ability to act
swiftly in an emergency
8. Ability to view/enter data on a computer including but not limited to utilizing Member
Check-in and security cameras.
9. Ability to observe/evaluate facility and groups of customers/staff by sight and sound.
Salary : $13
