Residential Case Manager

As the nation’s leading nonprofit organization committed to strengthening communities through youth development, healthy living and social responsibility, the Y offers more than just a job. We offer you a career with a future and the chance to make a lasting difference in your community. The incumbent assesses youth and family issues which result in a request for shelter care. The incumbent develops an individualized case plan for each youth in an emergency shelter and directs, provides, and/or coordinates the provision of counseling, mediation, short-term conflict resolution, case management, medical services, educational services, and a discharge plan for youth in the Shelter House. The average short-term (1 week to 3 weeks) caseload will be up to 10 residents and 10 aftercare families for a total of 225 youth & families per year.

 

ESSENTIAL RESPONSIBILITIES:

·         Uphold the mission of the YMCA, and demonstrate behaviors that reflect a determined, nurturing, genuine, hopeful, and welcoming nature.

·         Demonstrates a commitment to the charitable work of the YMCA and accepts a leadership role in the activities and events of the YMCA Annual Campaign.

·         Challenges people to accept and demonstrate the core values of the YMCA: honesty, respect, responsibility, and caring.

·         Provides crisis intervention, case management, and mediation services through the crisis phone line, crisis walk-in service, community-based referrals, and Safe Place program.

·         Facilitates the referral process for all potential clients.

·         Provides intake, case assessment and disposition, case management, “Family Team Conferencing” mediation, and aftercare referral services to youth and families seeking services at the Shelter House.

·         Provides liaison and advocacy with appropriate mental health centers, courts, physicians, school systems, CHFS/DCBS, and other community agencies.

·         Ensures that the medical and educational needs of all shelter youth are addressed.

·         Conducts follow-up contacts with youth and families, conducts an outcome measure survey with each family, and enters data into database systems.

·         Assists Youth Work staff in assuring that youth and family needs are being addressed on a day-to-day basis during the shelter stay.

·         Develops effective working relationships with Senior Youth Workers, Part-Time Youth Workers, and all supervisory personnel, which contribute to collaborative decision-making and mutual accountability.

·         Ensures proper documentation and protection of confidential information about youth and families, services provided to youth and families, and contacts with other agencies’ personnel about the care of the youth.

·         Attends and participates in meetings, supervision, and weekly case reviews.

·         Assists Youth Work staff in direct supervision of residents.

·         Assists in the transportation of youth.

·         Maintains consistent and timely records, including relevant reports to meet funding and licensing requirements.

·         Assists in the preparation for monitoring visits by funding, licensing, and accreditation sources.

·         Participates in the hiring process and orientation of new staff when appropriate.

·         Participates in staff and program development.

·         Maintains the shared case management office and meeting rooms in a clean and orderly condition.

·         Insures prudent use of resources, assists in revenue development, and participates in the internal fundraising campaign.

·         Supervises 1 - 2 students completing practicum assignments.

POSITION REQUIREMENTS:

·         Master’s degree in Social Work preferred.

·         Bachelor's Degree in Human Services required.  

·         Two years Case Management experience.

·         Five years experience working with at-risk youth.

·         Minimum of 21 years of age.

·         Valid Driver’s License and able to pass insurance requirements to transport youth in the company vehicle.

PHYSICAL WORKING CONDITIONS:

Walking Standing Sitting Climbing Pushing Pulling

Lifting 35 Lbs.

Carrying 35 lbs.

Series of dissimilar operations

Continuous operation requiring attention to detail

 

WORK ENVIRONMENT:

·         Noise level- Moderate

·         Fast Paced

·         Trauma Informed

Full Time; Exempt

 (Some evenings and weekends)

STARTING SALARY: $43,888

(Based on experience)

Equal Opportunity Employer Metro United Way Agency
Community Wide Family YMCA Membership