What are the responsibilities and job description for the Welcome Center Representative position at YMCA of Greater Providence?
Description
Position Summary: This is a part-time position up to 20 hours, varying shifts available across 7 days per week. You will provide membership information and service, promote and sell programs and memberships, participate in administrative support functions, while working in a fast-paced environment. Reports To: Member Services Coordinator/Director.
Essential Duties:
Position Summary: This is a part-time position up to 20 hours, varying shifts available across 7 days per week. You will provide membership information and service, promote and sell programs and memberships, participate in administrative support functions, while working in a fast-paced environment. Reports To: Member Services Coordinator/Director.
Essential Duties:
- Provide information regarding membership and program offerings by staying abreast of program brochure information and special events as well as facility schedules, being prepared to provide personalized direction to other services.
- Work in a fast-paced environment and deal with the public in a professional manner.
- Aggressively promote and sell membership.
- Process all membership, camp, program, and child care registrations.
- Process membership IDs and issue them to members.
- Answer all telephone calls within 3 rings in a professional manner and in accordance with branch procedures.
- May assist with or provide facility tours.
- Greet members by name in a friendly manner while exhibiting the YMCA character values of caring, honesty, respect, and responsibility.
- Retal all membership confidentiality in financial and personal matters handling every situation in a professional manner.
- Maintain composure in adverse situations regarding members, with the ultimate goal being a win/win situation.
- Reconcile end-of-shift money received through the sale of membership, merchandise, camp, program, and child care registrations.
- Provide administrative support such as typing, data entry, photocopying, and faxing.
- Maintain good public relations with members and direct serious matters to your supervisor.
- Work in harmony and cooperation with staff, volunteers, and members of the YMCA to develop team spirit and family atmosphere.
- Attend staff/team meetings and events.
- Arrive on time and prepared for scheduled shifts. Obtain substitute coverage when unable to work scheduled shifts.
- Assist with ensuring a risk-free environment, i.e., caution people regarding unsafe practices and conditions. Report accidents and injuries and complete incident reports.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- High School Diploma preferred. No specific experience required.
- Certifications/Training (not all are needed to apply)
- CPR and First Aid Certifications - within the first 30 days of employment and must keep up-to-date throughout employment.
- OSHA Training, Child Care Prevention, Listen First - Within the first 90 days of employment
