What are the responsibilities and job description for the Service Delivery Director - Wellness position at YMCA of Greater Richmond?
The YMCA of Greater Richmond is currently seeking a full-time, highly motivated, mission-driven, team-oriented professional to serve as our Service Delivery Director. We are seeking a Service Delivery Director to lead and oversee the Wellness department, which includes the supervision of full-time and part-time staff. A primary continued focus of this role will be the growth of wellness base and overall branch membership, aiming to enhance our community impact and organizational reach.
Key Responsibilities:
•Lead the Wellness department, developing and expanding initiatives that promote healthy living and engagement within the community.
•Be a partner to other branch departments to ensure seamless integration and collaboration in the member experience/journey.
•Oversee wellness programs to ensure a high-quality member experience and consistent program delivery.
•Drive participation growth in wellness programs, focusing on recruitment, retention, and member satisfaction.
•Supervise and mentor part-time staff, promoting a positive, team-oriented culture.
•Manage departmental budgets and ensure financial sustainability while meeting key performance metrics.
•Build strong relationships with members, community partners, and stakeholders.
This is a hands-on position that will require afternoons, evenings, and weekends.
Qualifications:
A bachelor's degree in a wellness-related field is preferred. At least one year of related experience in wellness management is required. Experience managing group exercise and as a certified personal trainer is preferred. Excellent verbal and written communication skills, interpersonal abilities and computer proficiency are necessary. The ability to effectively coach staff is essential. Candidates must be able to train and evaluate staff on proper exercise instruction.
Certifications:
CPR/AED/First Aid preferred
National Personal Training certification such as ACSM, ACE, and CSCS preferred
ACE or AFAA Group Exercise certification preferred
The YMCA of Greater Richmond stands committed to creating a work environment comprised of individuals from diverse socio-economic, racial, ethnic, religious, and national origins. We believe in nurturing the potential of all staff and are dedicated to the ongoing professional development of talent. We believe a diverse and inclusive work community is essential to fulfilling our mission of being open to all. The Y is a cause-driven organization focused on strengthening our community. The principles that guide us in our work are our core values of caring, honesty, respect, and responsibility.
Compensation/Benefits:
•Competitive salary range: up to $48k based on experience and qualifications.
•Comprehensive benefits package including health insurance, 12% employer-paid retirement (upon meeting eligibility), free YMCA membership, childcare discounts, and professional development opportunities.
If you're excited about joining a dedicated team and creating meaningful connections, we encourage you to apply. Join the YMCA and be part of something bigger!
Salary : $48,000
