Job Details
Description
Pay Range : $20-$24 / Hourly Depending on Experience
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Client Relations & Marketing Coordinator will work collaboratively with the Director of Counseling and Well-Being, Counselors, and department staff, to connect with clients and effectively promote the counseling center's services. The Client Relations & Marketing Coordinator is responsible for maintaining a pleasant and consistent flow in daily operations. This position should possess a blend of knowledge in mental health, marketing, and client relations, along with strong communication, organizational, and analytical skills.
This position will receive a minimum of 3 weeks Paid-Time Off, Holiday Pay, Full-time benefits to include Medical, Dental, Vision, Life insurance, a Retirement 403(b) pension plan upon eligibility and a Free YMCA Membership.
OUR CULTURE :
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming : we are open to all. We are a place where you can belong and become. We are genuine : we value you and embrace your individuality. We are hopeful : we believe in you and your potential to become a catalyst in the world. We are nurturing : we support you in your journey to develop your full potential. We are determined : above all else, we are on a relentless quest to make our community stronger beginning with you.
ESSENTIAL FUNCTIONS :
Client Relations
Client Onboarding :
- Manages the intake process for new clients, ensuring a smooth transition and understanding of services offered.
- Conducts follow-up calls and surveys to gather feedback on the client experience.
Client Communication & Engagement :
Serves as the primary point of contact for clients, addressing inquiries, concerns, and scheduling requests.Maintains clear and compassionate communication with clients, ensuring their needs are met effectively.Develops and implements strategies to enhance client engagement and retention.Organizes events, workshops, and support groups to foster community and provide additional resources for clients.Data Management :
Maintains accurate and confidential client records in compliance with HIPAA regulations.Analyzes client data to identify trends and improve services.Collaborates with leadership, counselors, and other departmental staff to ensure that data is accurately input into trackers and all other databases.Marketing
Marketing Strategy, Content Creation & Digital Marketing :
Collaborates with leadership to develop and implement marketing strategies that promote the counseling department’s services.Conducts market research to identify target audiences and assess the effectiveness of marketing efforts.Creates marketing materials in partnerships with the association marketing department, creates newsletters and social media posts.Manages the department’s social media accounts, creating engaging content and monitoring interactions.Oversees the department’s website, ensuring that information is up-to-date and accessible.Community Outreach :
Develops and maintains relationships with community organizations, schools, and healthcare providers to promote the Y’s services.Represents the Y’s counseling department at community events and networking functions.Event Planning & Analysis :
Plans and coordinates marketing events, workshops, and informational sessions to attract new clients and educate the community about mental health topics and resourcesTracks and analyzes the effectiveness of marketing campaigns and client engagement initiatives, providing regular weekly reports to management.Adjusts marketing strategies based on performance metrics and client feedback.Team Collaboration :
Works closely with therapists and leadership staff to ensure cohesive service delivery and communication.Participates in staff meetings and contributes to the overall strategic planning of the counseling department.Other duties as assigned by supervisor.LEADERSHIP COMPETENCIES :
InclusionCommunication & InfluenceCollaborationQUALIFICATIONS :
High School Diploma, GED, or equivalent experience required.Minimum of 1 year of experience as Counseling or Medical Front Office preferred.Must have EXCELLENT communication skills and interpersonal skills.Bilingual (English and Spanish) preferred.Ability to multitask and work effectively in a dynamic environment.Strong organizational and time management skills, and ability to prioritize.Strong problem-solving skills and analytical abilities strongly preferred.Must be proficient with Microsoft Office and Google products, as well as scheduling systems.Certifications required within the first week of hire : Bloodborne Pathogens, Defensive Driving, and Hazardous Communications.Certifications required within the first 60 days of hire : YMCA approved basic life saving skills such as CPR, First Aid, AED. This position must have the ability to respond to safety and emergency situations.Must be 21 years of age and have a valid driver’s license, as well as the capacity to drive to various locations within the greater San Antonio metropolitan area.WORKING CONDITIONS :
Work is performed in a fast-paced office or gym facility environment. Position requires attending meetings at different off-site locations.Sufficient strength, agility, and mobility to perform essential functions of position and to safely supervise children’s activities.Visual acuity is required for reading computer screens and / or documents and making changes as necessary / required.Job requires high levels of alertness and concentration. This position requires analytical abilities and multitasking in order to identify problems and recommend solutions.Job requires accuracy and attention to detail, organizational, and time management skills, while maintaining high levels of initiative in order to work within deadlines.Occasional stooping and bending with regular lifting of up to 20 pounds is required.Incumbent must be able to sit and stand for long periods of time, and the ability to manipulate keyboards, telephone keypads, and writing utensils is essential.Qualifications
Skills
Behaviors
Motivations
Education
Experience
Licenses & Certifications
Salary : $20 - $24
