What are the responsibilities and job description for the Welcome Center Coordinator position at YMCA of Honolulu?
PAY RANGE:
$20.50 - 22.50 / Hourly
POSITION SUMMARY:
The Welcome Center Coordinator provides frontline customer service to residents, guests, and facility users while overseeing front desk operations. This role ensures a high standard of service and professionalism while handling escalated customer support issues. Reports to the Associate Executive Director.
PRIMARY RESPONSIBILITLIES:
- Customer Service & Front Desk Operations
- Security & Saftey
- Adminstrative Duties
- Leadership & Staff Supervison
Education & Training:
- High school diploma or equivalent; associate or bachelor's degree preferred.
- CPR/AED and First Aid certification (or ability to obtain upon hire).
- TB clearance required.
- Minimum of 3 years of experience in customer service, hospitality, or residential services.
- Strong interpersonal and communication skills.
- Proficiency in office and front desk management software.
- Ability to multitask and maintain composure in a fast-paced environment.
- Detail-oriented with strong organizational skills.
- Ability to recognize and respond to emergency situations appropriately.
- Familiarity with property management systems and procedures preferred.
Salary : $21 - $23
