What are the responsibilities and job description for the Member Experience Associate position at YMCA of Metropolitan Detroit?
FIND A CAREER THAT MAKES A DIFFERENCEWITH A JOB AT THE Y!
Now Hiring at the Boll Family YMCA
YMCA Employee Benefits
FREE Family Membership & Discounted Access to Programs
Flexible Scheduling
Family-friendly Work Environment
Employee Assistance Program & Retirement Plan
General Function
The Member Experience Associate will be responsible for ensuring exceptional service and assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards.
Education/Experience/Training/Certifications
At minimum, a high school diploma or equivalent (18 years of age)
Experience in customer service, preferably in a busy atmosphere, and typing knowledge
Strong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter.
Job Duties & Responsibilities
Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phones
Maintains a neat, organized work area while engaging with members and families as you direct them to programs and activities
Builds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core values
Performs other assigned duties as directed by Supervisor
Abilities & Skills
Ability to participate in all physical aspects of the position.
Ability to sit and stand from a seated position when interacting with members.
For more opportunities to join our team, please visit the YMCA of Metropolitan Detroit's career page (ymcadetroit.org/careers).
Salary : $11
