Program Coordinator

YMCA Camp Letts is a dynamic resident camp facility dedicated to serving youth, families, and other organizations for over 100 years. Our camp is located in Edgewater, Maryland on 220 waterfront acres. Camp Letts features a welcoming dining facility with a beautiful waterfront view, and a wide range of activities and amenities including water sports, horseback riding, ropes course, nature exploration, and so much more. We are seeking a candidate who can act as our on-site leadership and customer service representative for external groups that rent our facility.

Basic Function and Scope of Responsibility:

• Acts as on site host, catering to retreat group needs while on site.
• Coordinates group retreats and large events at YMCA Camp Letts
• Works with groups from booking to end of stay to exceed customer experience expectations
• Prepares for all aspects of group visit, including but not limited to; Guest lodging, meal counts, Letts lead activity schedule.

Supervisory Responsibility:

No Supervisory responsibility

X Provides guidance, leadership, or training to other employees (no direct supervision)

Directly responsible for supervising non-exempt, clerical, or office administration personnel

Directly responsible for supervising exempt, professional, or technical employees

Directly responsible for supervising supervisory/managerial employees

Organizational Structure:

Job title to which this position reports: Retreat Center Director

Job titles indirectly reporting to this position: None

Essential Duties and Responsibilities:

• Increases return rate of Retreat Center groups by creating memorable group experiences.
• Serves as group host, greets group leaders, and leads meals and activities.
• Acts as lead point of contact for retreat activity staff, ensuring schedules are followed or adjusted as needed for on-site groups.
• Provides light maintenance for on-site groups as needed, and/or work with Retreat Director and Maintenance staff for any required upkeep or maintenance of property.
• Acts as fill-in when activity staff are not available on weekends as needed
• Works with the Executive Director, Associate Executive Director and Leadership team to promote and deliver the YMCA mission and philosophy to staff and guests.
• Creates meal count spreadsheets with allergies, group special needs and room set ups. Communicates with Food Services.
• Works effectively with guests, campers and staff and observes the YMCA Code of Conduct at all times
• Provides exceptional service to guests, community groups, and related agencies and helps trains staff to do likewise.
• Assists Retreat Center Director to increase group retention and increases new group bookings based on facility, staff, and activity management.
• Other duties as required

Education, Certification, Skills, and Experience:

• Certification or willingness and ability to obtain certification in activity areas including: High Ropes Challenge Course, Lifeguarding, MD boaters license, and Archery is required.
• Experience acting as main point of contact with groups, users, participants, or the public is preferred
• Experience working with various departments or groups to coordinate schedules is preferred
• Experience training staff is preferred
• Experience with youth groups is preferred
• Experience working in the hospitality industry is preferred
• Ability to effectively multi-task, have excellent customer service skills, and be a team player is required
• Must understand and be committed to working with diverse population and to YMCA character development.

Working Conditions:

• Work is largely outdoors in non climate-controlled environments
• Light housekeeping and maintenance duties are possible based on group’s needs (when maintenance staff is not on duty)
• Will require significant evening, weekend and occasional federal holiday work.
• Normal office duties and some programming may require some lifting (50 pounds or less)

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40 per week

Benefits:

• 403(b)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Edgewater, MD 21037 (Required)

Ability to Relocate:

• Edgewater, MD 21037: Relocate before starting work (Required)

Work Location: In person

Salary : $22