What are the responsibilities and job description for the Family Advocate Coordinator position at YMCA of San Francisco?
Position Summary The Family Advocate Coordinator plays a vital role in supervising Family Advocates, coordinating family support programs, and providing case management services. This on-site position at the Family Resource Center emphasizes family engagement, outreach, and collaboration with community partners and HOPESF sites at Alice Griffith, Sunnydale, and Huntersview to promote inclusion and cohesion. The primary goal is to engage families with services that enhance safety, stability, and well-being while supporting Family Advocates in delivering high-quality family support. Flexibility is required, as this position includes regular Monday-Friday hours with occasional nights and weekends. Job Responsibilities Supervise and support Family Advocates to ensure consistent, high-quality service delivery. Coordinate and manage program offerings that enhance family engagement and well-being. Oversee incoming referrals and client intakes for the FRC, ensuring seamless service connections. Provide trauma-informed case management, including formal intake assessments, treatment plans, service recommendations, and post-service evaluations. Maintain an active caseload of 15-20 clients, ensuring timely and effective case management. Ensure accurate and timely completion of client records and case documentation. Oversee the collection of client pre- and post-service surveys, ensuring data accuracy and compliance. Support Family Advocates in data collection, entry, and reporting requirements. Conduct regular audits of client files and program data to ensure compliance with funding guidelines. Provide coverage during staff absences to ensure continuity of client care. Facilitate support groups, workshops, and events promoting self-sufficiency, well-being, and family stability. Collaborate with Family Advocates and external partners to deliver coordinated responses for family needs. Maintain professional relationships with collaborative partners and community organizations. Conduct outreach and recruitment activities to increase program visibility and participation. Demonstrate conflict resolution and de-escalation skills to ensure safety in volatile situations. Comply with confidentiality policies and maintain client data security.Salary Description This is a non-exempt position offering a competitive hourly wage of $30.00 to $35.00, aligned with industry benchmarks and contingent on grant funding approval.Qualifications 3 years of experience working with underserved, high-risk, and isolated populations to include experience in direct client services and community engagement. At least two years of supervisory experience. Knowledge of San Francisco community resources. Excellent punctuality, consistency, cooperation, and teamwork skills. Demonstrated ability to handle volatile situations with effective conflict resolution and de-escalation techniques. Preferred Qualifications Group facilitation experience. Experience in trauma-informed care and family-centered practices. Familiarity with data collection, reporting, and compliance with funder guidelines.
Salary : $30 - $35
