What are the responsibilities and job description for the MEMBERSHIP DESK REPRESENTATIVE position at YMCA of Southeastern NC?
Job Description
Job Description
Description :
POSITION SUMMARY : This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area, and other areas as needed.
POSITION TYPE : Part-time, non-exempt (hourly)
WAGE RANGE : $13.72 - $17.15 / hr. depending on experience, upon completion of training
ESSENTIAL FUNCTIONS :
- Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
- Conduct tours responsive to the needs of prospective members; sells memberships.
- Builds relationships with members; helps members connect with one another and the YMCA.
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
- Applies all YMCA policies dealing with member services.
- Performs other duties as assigned.
YMCA COMPETENCIES (Leader) : Mission Advancement : Accepts and demonstrates the Ys values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising. Collaboration : Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others. Operational Effectiveness : Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members. Personal Growth : Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.
Requirements : QUALIFICATIONS :
segments of the community
WORK ENVIRONMENT & PHYSICAL DEMANDS :
Salary : $14 - $17
