Membership Director

Join the Pierson Road YMCA as our next Membership Director!

Job Description

This Membership Director is responsible for leading and managing all aspects of membership sales, growth, retention, and engagement. This role focuses on delivering exceptional customer service, developing strategic membership initiatives, and fostering a welcoming environment for all members. The director oversees the membership team, ensures adherence to YMCA values and policies, and works to enhance member experiences through programming, events, and community outreach.

Qualifications

Bachelor’s degree in a related field (preferred), with sales experience. Proven track record of meeting or surpassing challenging goals. A proven agent of collaborative systems change. Excellent written & visual communication skills are a must.

Essential Functions

• Responsible for leading, developing, and training Member Experience Staff.
• Schedule monthly member engagement activities/events to promote member retention and mitigate monthly cancellations.
• Coordinate and conduct the tour process for potential new members and develop and refine a consultative approach, determining needs and offering solutions and options.
• Create a member-focused culture and model relationship-building skills in all interactions.
• Foster a climate of innovation and resolve problems to ensure customer satisfaction.
• Manage prospective members by utilizing Daxko Engage.
• Promote membership through information, sales, current promotions and special events.
• Meet and exceed monthly membership recruitment goals.
• Oversee the Membership Coordinator and ensure best practices are being implemented with membership processing.
• Collaborate with the Membership Team on updating policies and procedures.
• Stay current with national YMCA trends and program models and implement membership strategies that promote the recruitment of new members and the retention of existing members.
• Facilitate communication between department staff, as it relates to meeting the needs of the members.
• Assist as needed with YMCA operations, building coverage, meetings, and special events.
• At all times, model, reinforce, and abide by the YMCA core values of Caring, Honesty, Respect, and Responsibility and the YMCA Code of Conduct.
• Follow employees and volunteers screening requirements and use screening instruments to screen for abuse risk.
• Provide employees and volunteers with on-going supervision and training related to abuse risk.
• Provide employees and volunteers with regular feedback regarding their boundaries with children.
• Require employees and volunteers to adhere to policies and procedures related to abuse risk.
• Respond quickly to policy and procedure violations using the organization’s progressive disciplinary procedures.
• Respond seriously and confidentially to reports of suspicious and inappropriate behaviors.
• Follow mandated reporting requirements.
• Communicate to all employees and volunteers the organization’s commitment to protect their children from abuse.
• Report essential abuse risk management information to the board of directors.
• Utilize various sources of information to ensure compliance with abuse prevention standards
  
  

Required Certifications

CPR/First Aid/AED within 30 days of hire.