Reservations and Sales Director (West Side YMCA)

The Reservations and Sales Director will manage and direct group sales, third-party reservations, invoicing, and billing.

Job Description

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The West Side YMCA is seeking a Reservation and Sales Director. Under the supervision of the Director of Guest Rooms and Residence, the Reservation and Sales Director will provide leadership and direction to the successful operation of the Reservations department and support leadership to the Guest Rooms and Residence departments. The Reservations and Sales Director will manage and direct group sales, third-party reservations, invoicing, and billing for the Guest Rooms business. In addition, they will collaborate with the Director of Guest Rooms and Residence to assist as needed in administering the PMS (currently Infor HMS), training Guest Rooms staff, managing revenue, and developing sales strategies.

Qualifications

• High School diploma or equivalent required; bachelor's degree preferred.
• Minimum of six (6) years of progressive hospitality experience with at least one (1) year of supervisory experience; OR a 4-year college degree in a relevant field and at least two (2) years of progressive hospitality experience with at least one (1) year of supervisory experience.
• Experience with hotel/hostel operations, reservations and accounting.
• Leadership experience in a hotel/hostel business.
• Experience with one or more PMS and/or CRS systems.
• Requires solid project management skills and must be very organized.
• Must be responsive and have excellent communication skills.
• Experience working various schedules and being “on-call” when not in the office.
• Data analysis experience.
• Experience communicating with C-level staff.
• Must be available to work after normal business hours and on weekends.
• Must be available to work flexible hours, including weekends and on-call.
  
  

Essential Functions

• Manage all Group Sales.
• Manage all third-party reservation agreements and associated reservations.
• Manage invoicing and billing for all Guest Rooms-related accounts.
• Serve as a PMS administrator (Infor HMS).
• Manage the day-to-day operations of the Reservations and Sales office.
• Respond to reservation inquiries.
• Assist as needed with configuration and maintenance of PMS, CRS, and connected software.
• Work closely with other branch directors to ensure system-wide policies and procedures are in place.
• Train Guest Rooms and Residence staff as needed.
• Provide supporting leadership and assistance to the Front Desk as needed.
• Assist as needed with revenue management and sales strategies.
• Provide support as needed to the Inclusionary Housing/Residence Director and residents.
• Uphold all Association policies and demonstrate the YMCA’s core values of Respect, Responsibility, Caring, and Honesty. Support a positive image of the YMCA in the community and practice good public relations.
• Other duties and activities, as needed, to support the successful operation of the branch and the Guest Rooms and Residence departments.