What are the responsibilities and job description for the Membership Representative - Tanglewood YMCA position at YMCA of Virginia's Blue Ridge?
Exhibits a friendly and professional demeanor to all members, guests and visitors; provides information on YMCA programs and answer guest inquiries.
WORK ENVIRONMENT/PHYSICAL AND MENTAL DEMANDS
- Ability to stand and walk for extended periods of time
- Ability to conduct guest tours
- Ability to read, interpret and communicate information
- Ability to type proficiently and work in front of a computer screen
- Ability to multi-task
- Ability to solve practical problems
- Ability to lift and move up to 50 lbs.
QUALIFICATIONS
- Working knowledge of Windows and MS Office operations
- Exceptional customer service skills
- Able to handle multiple priorities in a busy environment
- Able to speak proficiently on the phone as well as in person
- Detail-oriented
- Neat, legible handwriting
- Able to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals
ESSENTIAL FUNCTIONS
- Stands and greets members and guests at the front desk, checks-in guests, takes messages, directs calls and provides general information
- Accurately handles monetary transactions
- Processes membership and program registrations, etc.
- Assists in implementation of member services, retention and promotion
- Enforces YMCA policies and procedures for members and guests
- Appropriately handles and resolves member complaints
- Reports any accidents, unsafe conditions or problems to the appropriate staff
- Attends staff meetings and trainings, as scheduled
- Performs opening and closing procedures
- Notifies the appropriate director of any out-of-order equipment or low supplies
- Other duties as assigned.
