What are the responsibilities and job description for the Membership Experience Director- Dover, DE position at YMCA?
'Are you passionate about community building? The YMCA is looking for an energetic and committed Membership Director to lead, inspire, and drive growth within our organization, which prioritizes innovation, collaboration, and service. In this role, you will cultivate a culture of support, inclusion, and meaningful impact while creating connections that expand our community outreach.
This position offers more than just a fulfilling professional journey; it places you in the heart of Delaware's capital, just steps away from the Delaware State Legislative Hall. Dover is a vibrant and growing city, conveniently located near major metropolitan areas like Philadelphia, Baltimore, and Washington, D.C. The Dover YMCA branch boasts a strong membership base and abundant opportunities for growth and development.
Join us in making a difference—apply today!'
The Dover YMCA branch boasts a strong membership base and abundant opportunities for growth and development. As the Member Experience Director the overall responsibilities are leading the overall success and growth of branch membership through acquisition, retention, and member satisfaction. Additional responsibilities include overseeing the front desk operations and ensuring a positive and seamless experience for members, guests, and staff. This role involves managing membership services, addressing member inquiries, handling day-to-day operations, and ensuring a welcoming environment. Key responsibilities include supervising front desk staff, managing membership sign-ups and renewals, troubleshooting member issues, and coordinating with other departments to ensure all member needs are met.
Strong interpersonal and communication skills to serve a diverse community.
High School diploma or equivalent.
Five (5) years related customer service/sales experience with a knowledge of general operations.
Must be able to work occasional evenings and weekends.
Demonstrated ability to lead and develop teams.
Demonstrated marketing and communication skills.
Preferred Qualifications:
Multi-Lingual
Bachelor’s degree with emphasis in sales, marketing, public relations, or a related field
Attend and actively participate in all trainings as assigned.
Develop branch programs, trainings, initiatives, and policies designed to increase membership.
Develop, implement, and execute strategic plans to meet sales, revenue and membership mix targets and budget management.
Create, update, and distribute information AND communicate to staff, community, current and prospective members
Create and communicate membership team sales and retention goals.
Communicate progress of goals to leadership.
Cross sell other Y programs across the branch such as fitness, aquatics etc.
Develop and execute fundraising strategy to reach branch goals/expectations.
