Vice President of Operations

SUMMARY: Under the direction of the President/CEO, the Vice President of Operations provides administrative leadership for a designated district of the Central Coast YMCA. In this role, the incumbent leads a staff management team to conduct and expand programs and services that help children and families in the district live healthier and more fulfilling lives. District goals will be met by ensuring strong program development and delivery, creating an engaged membership base, giving attention to fiscal management, developing, and involving local volunteers, developing an effective staff team, supporting local annual support campaigns, and maximizing resources for the greatest efficiencies. This position will oversee property and facility projects for the entire Central Coast YMCA. This position will evaluate and maintain risk management for the association. Central Coast YMCA policies and bylaws perform all functions.

POSITION SCOPE

• This position directly supervises a leadership team of four executive directors and oversees a staff team of up to twenty-five employees.

• This position recruits, supports, and involves policy and fundraising volunteers in local communities within the association.

• This is an exempt position that requires a flexible schedule to meet the demands of the position. Some early morning, night, and weekend hours are expected.

• This position requires weekly travel between various program locations throughout the association. It is expected that the Senior Vice President of Operations will be physically present in each major program center within the association when needed.

EFFECT ON END RESULTS

The Vice President of Operations leads the efforts in the region to maximize the YMCA’s mission impact in the community. This will be measured by:

• More people will become involved in YMCA programs and services throughout the district.

• Volunteers, staff, members, and program participants will understand the purpose of the YMCA and report that the YMCA has made a positive impact on their lives.

• Revenue will increase through increased participation in new and existing programs.

• Financial results will support increased tools and resources for improved operations.

• Sound fundraising techniques will result in increased contributed revenue and goodwill among donors.

• The YMCA image will improve throughout its service area.

• All aspects of the district operations will reflect the values of caring, honesty, respect, and responsibility.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee is regularly required to stand, walk, and sit; use hands to finger, handle, or feel objects, tools, or controls; stoop, kneel, crouch, or crawl. Also required to climb, push, and pull.

• The employee must occasionally lift and/or move up to thirty-five pounds.

• The requirements of this job include using the computer for approximately 40% of the working time.

• Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Education and/or Experience:

• Bachelor’s degree (BA/BS) in management or related field from a four-year college or technical school; five years related experience in management, fundraising, work with policy-making volunteers, fiscal management, and administration; or equivalent combination of education and experience which provides the desirable knowledge, skills, and abilities.

• Outstanding human relations skills are essential for this position, as is a clear understanding of the principle that the YMCA is a partnership of volunteers and staff working together to achieve mutually agreed-upon goals.

• Demonstrated ability to lead and facilitate.

Language Skills: Must have:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

• Ability to author reports business correspondence, and procedure manuals using commonly accepted business writing techniques and appropriate grammar.

• An ability to effectively present information and respond to questions from supervisors, coworkers, volunteers, members, donors, and the general public.

Mathematical Skills:

• Ability to apply basic mathematical concepts.

Reasoning Ability:

• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Must possess the ability to make sound independent decisions when circumstances warrant.
  

Other Skills, Requirements, Abilities, and Personal Characteristics: must have or be:

• Ability and willingness to work as a team.

• Well organized, able to plan and fulfill job responsibilities through self-direction.

• Working knowledge of efficient filing systems, office machines, and equipment.

• Experience with current office features of computer applications, including word processing, relational databases, spreadsheets, graphics, and the Internet. At a minimum, experience in the following computer programs: Word, Excel, PowerPoint, and Outlook.

• Able to set and meet deadlines.

• Enthusiastic, dependable, and have a sense of humor.

• Willing to follow directions and take initiative.

• Understanding of the YMCA mission.

• Willingness to demonstrate the core values of caring, honesty, respect, and responsibility in interactions with staff, members, volunteers, and the general public.

• Interest in and ability to interact with children and have a positive impact on them.

• Even-tempered and able to adjust tasks by changing priorities.

• Possess current CPR and First Aid Certification.

• A neat, clean appearance.

ESSENTIAL DUTIES and RESPONSIBILITIES

1. PROGRAM DEVELOPMENT

• Create the overall vision and lead the development and delivery of new and existing programs for increased participation to bring about maximum YMCA mission effectiveness in the community.

• Identify local community needs, develop local partnerships, and enhance local relationships to support program growth and effectiveness (with senior leadership).

• Increase program revenue through a focus on new program development, high quality, effective pricing, and excellent member service.

• Ensure that program outcomes, quality, and quantity evaluations are conducted annually and used to improve services within the region.

2. FISCAL MANAGEMENT

• Work with the Central Coast YMCA finance department to develop the annual district operating budgets.

• Work with the management team to manage all operations within budgeted revenue and expense.

• Drive revenue growth through membership and program development.

• Serve as staff officer to the local Board of Managers and appropriate Committees or Task Forces.

• Oversee the development of volunteer leadership for local communities by engaging community members in meaningful work as policy, fundraising, and program volunteers (with senior leadership).

4. HUMAN RESOURCE DEVELOPMENT

• Oversee recruitment, selection, orientation, training, supervision, and recognition for all directly supervised staff and work with managers to create an effective regional staff team.

• Conduct regular 1-to-1 supervisory meetings with all staff supervised, setting up and monitoring the accomplishment of staff performance standards.

• Work with Central Coast YMCA Human Resource representatives to conduct employment policies and procedures for all regional staff members.

• Set and meet goals for volunteer recruitment and fundraising.

• Work with the Central Coast YMCA financial development department to identify local grant prospects and strategize for presenting a compelling case for contributions.

6. MEMBER SATISFACTION

• Ensure that YMCA members, program participants, and guests have an elevated level of satisfaction with their Y programs and services.

• Manage the completion of member/program evaluations to measure satisfaction.

7. FACILITY MANAGEMENT

• Operate all YMCA facilities in a clean, welcoming, and safe manner.

• Manage all Central Coast YMCA properties & facilities to best meet YMCA program needs. Develop partnerships to expand program locations as needed.

8. Risk Management

• Risk Assessment & Analysis

• Policy Development & Compliance

• Incident and Crisis Management

• Training and Staff Development

9. COMMUNITY RELATIONS

• Represent the YMCA throughout the district in local communities through civic and service involvement.

• Build relationships with local business leaders and public officials.

• Work with the Central Coast YMCA communications department to develop and implement local marketing and public relations plans.

10. PLANNING

• Work with the Central Coast YMCA leadership team to develop strategic plans for the organization and develop operational objectives for the association to meet organizational goals.

• Manages the achievement of district objectives for the region.

10. ADMINISTRATION

• Manage all operations according to association standards and policies.

11. INTANGIBLES

• Serve as an active member of the Central Coast YMCA Executive Cabinet; attends and gives leadership to association and regional staff meetings as appropriate.

• Collaborate with the President/CEO to develop and follow a plan for professional development.

• Participate in regional and national YMCA activities as appropriate.