CSR/Teller

We are seeking a Customer Service Representative/Teller

A Customer Service Representative is responsible for establishing a full-relationship with the customers by providing a high level of customer service through in-person or phone interactions by helping facilitate the following: Account opening, handling customer requests, promoting bank products and services and giving any other general banking assistance. In addition to the primary CSR responsibilities, this role also includes the role of a Teller.

Prior Banking Experience required

• 2 years of experience working in a financial institution as a personal banker & teller.
• Knowledgeable in financial institution operating policies and procedures and banking regulations state and federal.

Job Function:

• Assist customers with opening Checking/Savings Accounts, IRA's, CD’s.
• Develop a strong, value-added relationship with current and prospective customers by engaging in conversations that uncover their current and future financial needs.
• Promote, represent, and welcome current and potential customers, employees, and vendors to the bank in a professional and inviting manner.
• Answer telephone calls, resolve customer inquiries within prescribed authority.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form given by both manager and customers.
• Assist with customer inquiries which include but are not limited to: Handling debit card disputes, taking wire requests, setting up online banking and troubleshooting assistance, ordering checks and debit cards, etc.
• Balance and analyze data on various daily reports.
• Handle daily open/close branch procedures.
• Sort daily mail.
• Maintain and accurately balance teller cash drawer along with handling the coin machine and any miscellaneous teller responsibilities.
• Lead and encourage a positive working environment with a can-do attitude which fosters our core values.

Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.

• Accuracy and Quality – Ability to achieve a high standard with work processes and outcomes, can complete tasks with a concern for all details involved; monitors and checks work for precision, clarity, and completeness; produces quality results.
• Prioritization/Time Management – Ability to assess multiple tasks or issues which are competing for a limited amount of time or resources and effectively determine order in which each will be addressed; ability to set priorities, goals, and timetables to achieve maximum productivity; ability to track both completed and incomplete activities.
• Verbal Communication – Ability to express ideas effectively and speak clearly in individual or group situations, adjusting style and methods to meet specific needs of the audience; attentively listens to others to gather data and paraphrase meaning to verify understanding.
• Written Communication – Ability to use correct English grammar, punctuation, and spelling; communicates information (facts, ideas, or messages) in a succinct and organized manner; produces written information which may include technical material that is appropriate for intended audience.
• Customer service – Ability to provide internal and external customers with the highest quality of customer service that meets their needs, in a timely, efficient, and professional manner; ability to follow up on customer complaints, questions or requests.
• Teamwork – Ability to work cooperatively with others as part of a formal or informal team to accomplish Bank goals; ability to respect the needs, ideas, and contributions of others; ability to contribute to and accepts consensus; ability to subordinate own objectives to the bank or their team. Ability to focus on solving conflict, not blaming; ability to maintain confidentiality.
• Dependability – Ability to make self-available for work on a consistent and timely basis with infrequent unplanned absences; ability to ensure work responsibilities are covered when absent; ability to follow instructions and respond to managements directions.
• Continuous Learning – Ability to take responsibility for own learning and development by acquiring and refining of technical and professional skills needed in job related areas; ability to proactively seek performance feedback and identify approaches to improve own performance.
• Teller/Cash Drawer Handling Experience.
• Knowledge of general banking policies /procedures.
• Basic skills operating a personal computer including Microsoft Word, Microsoft Excel, Microsoft Outlook, OneNote and navigating the internet.
• Typing Speed Minimum: 30 wpm, 0 errors.
• Completing clerical tasks such as filing, photocopying, scanning, and organizing.

Education:

Required

High School Diploma

Benefits:

Yoakum National Bank is a competitive employer and provides many benefits from a choice of insurance coverages to company-matched 401k contributions.

Who we are:

Yoakum National Bank was chartered in 1890 and remains to this day a full-service, local financial institution, focused on providing banking services and personal loans to individuals and small business owners both in Texas, especially in the Yoakum, Odessa/Midland, and Katy markets. We are in the growth mode and expect to be growing substantially in size, reach, and range of services over the next several years.

Yoakum National Bank conducts employment background checks that may be used for decisions related to employment with Yoakum National Bank. Standard background checks performed on final candidates include past employment verifications, criminal history checks on convictions, and outstanding arrest warrants within the past seven years and a credit check. Applicants must be currently authorized to work in the United States on a full-time basis.