What are the responsibilities and job description for the IT Field Service Technician at Silver spring, MD / King Of Prussia, PA /Stamford, CT / Cumberland ,M position at Yochana IT?
IT Field Service Technician
Silver spring, MD (Onsite)
Full Time role
Locations: King Of Prussia, PA / Silver spring, MD / Stamford, CT / Cumberland ,MD / Medway ,MA / Irvine, CA
- As an IT Field Services & Onsite Support Technician, you will be a key member of our team, providing essential on-site technical support to our clients. You will be the first point of contact for resolving their technology issues, ensuring smooth operations, and maximizing their productivity.
An ideal candidate to have:
- 3-5 years of hands-on experience providing IT support in deskside, remote desktop, or field
- Proficient in troubleshooting and resolving issues on Windows and macOS devices, including
- Skilled in efficient Windows OS imaging processes.
- Proficiency in troubleshooting network connectivity issues.
- Knowledge of networking protocols, such as TCP/IP, DNS, DHCP, and routing protocols.
Technical Certifications
- Prior experience in Telcom industry as Field Services Technician will be an advantage.
Additional Requirements:
- Valid driver's license and reliable transportation.
- Ability to lift and carry heavy equipment.
- Ability to use ladder for troubleshooting access points and cabling.
- Willingness to work flexible hours, including occasional evenings, weekends, and holidays.
- Up to 30 -40% country wide travel.
