What are the responsibilities and job description for the Desktop Engineer - Remote position at Yochana?
About Us
Yochana is a leading provider of IT services, committed to delivering exceptional support and solutions to our clients. Our team of experts works tirelessly to ensure that our clients' IT needs are met with the highest level of quality and service. If you share our passion for IT and commitment to excellence, we encourage you to apply for this exciting opportunity.
Job Description
As a Helpdesk/Desktop Support Engineer Remote, you will be responsible for providing technical assistance to our clients, ensuring their IT needs are met with exceptional service and expertise. You will troubleshoot and resolve end-user issues, provide installations, moves, adds, and changes (IMACDs) requirements, and coordinate with internal and external teams to ensure seamless execution of IMACDs. Your strong background in hardware and software support will enable you to provide top-notch technical assistance to our clients.
Responsibilities
Requirements
To succeed in this role, you will need:
Working Conditions
This is a remote position, requiring you to work from home or a designated office location. You will need a reliable computer, internet connection, and communication tools to perform your job duties effectively. Regular video conferencing and collaboration with team members will be essential to success in this role.
Yochana is a leading provider of IT services, committed to delivering exceptional support and solutions to our clients. Our team of experts works tirelessly to ensure that our clients' IT needs are met with the highest level of quality and service. If you share our passion for IT and commitment to excellence, we encourage you to apply for this exciting opportunity.
Job Description
As a Helpdesk/Desktop Support Engineer Remote, you will be responsible for providing technical assistance to our clients, ensuring their IT needs are met with exceptional service and expertise. You will troubleshoot and resolve end-user issues, provide installations, moves, adds, and changes (IMACDs) requirements, and coordinate with internal and external teams to ensure seamless execution of IMACDs. Your strong background in hardware and software support will enable you to provide top-notch technical assistance to our clients.
Responsibilities
- Provide technical assistance to clients via phone, email, or chat.
- Troubleshoot and resolve end-user IT issues with PCs, mobile phones, printers, and other IT devices.
- Provide or oversee all installations, de-installations, cascades, moves, adds, and changes for EUC equipment, software, and related services at designated customer sites.
- Coordinate, plan, and schedule IMACDs with affected IT functions, including internal and external teams.
- Create and document processes for IMAC execution, obtaining customer approval for such processes and documentation.
- Obtain customer approval for specific authorization required for IMACs that include changes to software.
- Confirm that all necessary equipment, software, parts, network, cabling, or services are available for IMAC execution.
- Treat every client like a VIP, strengthening relationships and engaging users who might otherwise disengage from IT.
- Cancel network transport services no longer required after completing IMACDs.
Requirements
To succeed in this role, you will need:
- A Hardware certification
- M Microsoft certification (preferred)
- ITIL certification (preferred)
- CCNA certification (preferred)
Working Conditions
This is a remote position, requiring you to work from home or a designated office location. You will need a reliable computer, internet connection, and communication tools to perform your job duties effectively. Regular video conferencing and collaboration with team members will be essential to success in this role.
