What are the responsibilities and job description for the End User Compute Lead/Deskside Support Engineer - Cincinnati onsite 5 days/week position at Yoh?
Job Title : Level II End User Support Lead
Location : Cincinnati, OH (on site mon - friday)
12 month contract to perm
End User Computing Lead
To provide Level 1 and Level 2 application support for multiple corporate business units and group of offices. Must have executive support experience.
Key Accountabilities :
- Investigate and resolve complex software and hardware issues for PC and iOS devices.
- Conduct on-site troubleshooting, utilizing effective communication and technical expertise to identify and resolve user problems promptly.
- User community includes their C-level, and we need a polished resource who can finesse and provide white glove service, has REAL EXPERIENCE supporting C level.
- Escalate critical issues to higher-level support as needed.
- Perform device builds and configurations, ensuring hardware and software meet company specifications and are ready for user deployment.
- Responsible for deploying and retiring IT hardware. This may involve physical installation, transfer of settings or data, installation and configuration of software, or training and support for PCs, Laptops, Printers and Peripherals.
- Maintain accurate documentation of all support interactions, including troubleshooting steps, solutions, and resolution details.
- Collaborate with other IT team members and departments to resolve complex issues and ensure seamless technology integration.
- Stay up to date with the latest IT technologies, trends, and best practices through continuous learning and professional development.
- Provide white glove service, demonstrating professionalism, courtesy, and a positive attitude in all interactions with users.
- Travel to client offices approximately 25-30% of the time to provide on-site support and address technical needs.
Technical Knowledge :
Experience :
Estimated Min Rate : $31.50
Estimated Max Rate : $45.00
Note : Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply.
Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Visit https : / / www.yoh.com / applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process.
For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.
Salary : $45
