Technical Presales Consultant

Not just a job, but a career

Yokogawa, award winner for ‘Best Asset Monitoring Technology’ and ‘Best Digital Twin Technology’ at the HP Awards, is a leading provider of industrial automation, test and measurement, information systems and industrial services in several industries.

Our aim is to shape a better future for our planet through supporting the energy transition, (bio)technology, artificial intelligence, industrial cybersecurity, etc. We are committed to the United Nations sustainable development goals by utilizing our ability to measure and connect.

About The Team

Our 18,000 employees work in over 60 countries with one corporate mission, to "co-innovate tomorrow". We are looking for dynamic colleagues who share our passion for technology and care for our planet. In return, we offer you great career opportunities to grow yourself in a truly global culture where respect, value creation, collaboration, integrity, and gratitude are highly valued and exhibited in everything we do.

Job Purposes

Working as part of a team including Business Development (BD) and software support specialists, this role will combine your engineering knowledge, software skills and business acumen to help sustain and grow KBC’s software business globally.

Responsibilities

• Client Relationship Management: Contribute to the management of partnering relationships with clients, maintain a high level of customer engagement, satisfaction, and prompt resolution of issues as it arises. I.e. Co-ordination with the sales team, proactively engage with KBC’s software clients within region, with a view to sustaining and growing KBC’s software business.
• Technical Sales and Marketing Support: Work closely with the Sales teams to identify and develop new opportunities for KBC’s software business. Work closely with the Product Management team to get aligned on the product roadmap and strategy. Participate in the planning and execution of sales strategy. Raise the profile of KBC’s software regionally both within KBC/Yokogawa and externally, participate in marketing events, conferences and organizing training/information sessions where appropriate. Perform Preliminary benefit analysis, feasibility study and coordinate development of proof-of-concept models for new opportunities. Conduct demonstrations of the software and answer technical questions as part of the sales process. Lead and monitor software trials with potential customers. Provide input to the scope and technical product information in technical proposal development and manhour estimation. Support Wider Yokogawa group in the region as a SME in workshops that promotes KBC solutions.
• Process Design Engineering: Analyze information and specify the methods and process steps required to design and continuously improve technical sales processes and solutions to deliver the end product within specified cost and quality parameters.
• Engineering Solutions Design: Contribute to the design of engineering solutions; design the feasibility testing approach and supervise its implementation to support the development and validation of engineering solutions.
• Engineering Standards Specification: Contribute to the analysis of information, the drafting of engineering standards and specifications, and the evaluation of the effectiveness of those standards within own engineering discipline to inform engineering work in the Company and/or of its suppliers, contractors, and consultants.
• Contract Management: Deliver required outcomes by managing day-to-day
• relationships with contract service providers while working within an established contract management plan.
• Improvement/Innovation: Identify shortcomings in existing processes, systems, and procedures, and use established change management programs to address them.
• Request for Bid Solicitation/Proposal/Tender Response: Gather information and resources, draft and complete proposals, and fulfill all process requirements (in terms of deadlines, documentation, etc.) in response to bid solicitations, request for proposal, and request for tender to create the best chance of being awarded the contract.
• Knowledge Management System: Help others get the most out of knowledge management systems by offering support and advice.
• Product and Solution Development: Carry out a range of product development and engineering activities. Use established systems to analyze customer needs to define and deliver products.
• Project Management: Work within an established project management plan to
• achieve specific goals. I.e. Work as part of global implementation and support team to participate in Technology implementation projects. Provide post-implementation MSU and Sustainability Services to the active clients.
• Personal Capability Building: Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.
• Training Delivery: Provide product training to relevant KBC and Yokogawa team.
  
  

Position Requirements

Behavioral Competencies:

• Manages Complexity: Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. For example, looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
  
  

Skills

• Engineering Technology: Works without supervision and provides technical guidance when required on how to get results using new and advanced.
• engineering technologies.
• Engineering Design: Works without supervision and provides technical guidance as needed on executing engineering designs using the appropriate methods, tools, processes, and software.
• Engineering Development: Works without supervision and provides technical guidance as needed on achieving engineering development targets using appropriate methods, tools, processes and software.
• Business Requirements Analysis: Works without supervision and provides technical guidance when required on analyzing the business requirements that IT solutions must meet.
• Engineering Specification: Works without supervision and provides technical guidance when required on producing technical engineering specifications and related materials.
• Engineering Testing: Works without supervision and provides technical guidance when required on testing, evaluating and improving engineering
• outcomes.
• Project Schedule Management: Works without supervision and provides technical guidance when required on sequencing and scheduling tasks into a
• project plan.
• Contract Management: Supervises the construction of assigned properties according to instructions without supervision and provides technical
• guidance as needed.
• Costing and Budgeting: Works without supervision and provides technical guidance when required on costing, budgeting and finance tasks.
• Engineering Build: Builds engineering solutions without supervision and provides technical guidance on these solutions as needed.
• Engineering Implementation: Works without supervision and provides technical guidance when required on implementing engineering designs,
• evaluating outcomes and then making improvements as needed.
• Engineering Technical Operations Support: Works without supervision and provides technical guidance when required on identifying and diagnosing operational problems, then developing engineering solutions to resolve
• those issues.
• Negotiation: Negotiates without supervision and provides technical guidance
• when required on how to help the Company by obtaining consensus between two or more internal or external parties who may have different interests.
• Policy and Regulation: Works without supervision and provides technical guidance when required on interpreting and applying knowledge of laws,
• regulations and policies in area of expertise.
• Review and Reporting: Works without supervision and provides technical guidance when required on reviewing and creating relevant, lucid and
• effective reports.
• Risk Management: Identifies, assesses, prioritizes and manages risks without
• supervision and provides technical guidance when required.
• Commercial Acumen: Applies understanding of the business environment and objectives to develop solutions without supervision, while also providing technical assistance when necessary.
• Health and Safety: Manages and applies safe systems of work without supervision and provides technical guidance when required.
• Managing Change: Works without supervision and provides technical guidance
• when required on maintaining high performance while applying a change mindset to the planning, execution and monitoring of business activities during times of change.
• Prioritizing: Works with full competence to prioritize components of a
• project, program, or portfolio work in context with risks, activities, stakeholders, etc. across the life of the project or program. Typically works without supervision and may provide technical guidance.
• Verbal Communication: Uses clear and effective verbal communications skills without supervision and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
• Verify Requirements: Works with full competence to create the rules for requirements and design quality, perform verification activities, and maintain quality control. Typically works without supervision and may provide technical guidance.
• Writing skills: Uses clear and effective writing skills without supervision and
• provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
• Understands Customer Needs: Works without supervision and provides technical guidance when required to articulate the customer needs in the customer's business language and business context.
  
  

Education

• Bachelor's Degree/ Master’s in Chemical/ Process Engineering is required or Equivalent Level.
  
  

General Experience

• Experience enables job holder to deal with the majority of situations and to advise others.
• KBC’s current client base is predominantly refinery/petrochemicals based, and a knowledge of these industries and their technologies is required. The post will require you to be confident in using KBC’s Technology to the level at which you are able to provide effective first line technical sales support. Training will be provided, and you will be expected to work closely with software specialists in KBC’s global software support and development teams.
• Knowledge of up/mid-stream and other industry sectors such as chemicals, fertilizer and related industries is an advantage.
• Proven capability in process simulation and/or cloud applications as an end user and/or a software vendor. Detailed knowledge of KBC Technologies is an advantage.
• Technical sales experience would be an advantage.
  
  

Yokogawa is an Equal Opportunity Employer. Yokogawa wants a diverse, equitable and inclusive culture. We will actively recruit, develop, and promote people from a variety of backgrounds who differ in terms of experience, knowledge, thinking styles, perspective, cultural background, and socioeconomic status. We will not discriminate based on race, skin color, age, sex, gender identity and expression, sexual orientation, religion, belief, political opinion, nationality, ethnicity, place of origin, disability, family relations or any other circumstances. Yokogawa values differences and enables everyone to belong, contribute, succeed, and demonstrate their full potential.

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