What are the responsibilities and job description for the IT Service Desk Technician position at Yokohama Tire Corporation?
Summary
The IT Service Desk Technician provides support to end users by Identifying, researching, and resolving technical problems. The ideal candidate will be the first point of contact for technical support within the organization, aiding with hardware, software, and network-related issues. This role requires excellent problem-solving skills, technical expertise, and a customer-focused approach.
Initial 90 days will require employee to be on-site. Following, employee can work remote 1 day per week.
Responsibilities
- Responds to, tracks and resolves IT service requests using the Jira Service Desk ticketing system in a timely manner or by escalating complex issues to senior IT staff when necessary.
- Documents incidents, resolution and updates in the Jira ticketing system.
- With the tools provided, installs, maintains and tracks user assigned hardware and software –Maintaining accurate account of assigned IT hardware and software assets.
- Troubleshoots tier one technical problems including network and system connectivity issues.
- Provides guidance and training to users on IT supported systems.
- Supports the installation of sanctioned and approved software applications in the organization.
- Administers Active Directory account onboarding and terminations in accordance with company policies and procedures.
Knowledge and Skills
- Proficiency with Microsoft M365 and related applications (Office)
- Strong written and verbal communication skills
- Excellent customer service skills
- Strong team player and ability to interact professionally
- Ability to learn and adapt new skills
Education and Experience
- Two years with PC hardware support or relevant experience
- High School Diploma or equivalent experience required
- AA or Bachelor’s degree with an emphasis in IT preferred
Physical Requirements
- Must be able to remain in a stationary position, often sitting or standing for prolonged periods of time while working on a computer.
- Ability to repeat motions that include the wrists, hands and/or fingers • Must be able to occasionally lift and or move up to 20 pounds
- Must also be able to stoop, kneel, crouch or bend, including under tables and desks. • handle or feel objects, tools or controls and other computer or office equipment
