What are the responsibilities and job description for the Service Desk Technician position at VirtualVocations?
A company is looking for a Service Desk Technician I to provide remote technical support to users.Key ResponsibilitiesProvide remote technical support and troubleshoot basic customer technology issuesCreate tickets and collect client information regarding technical issuesPerform basic troubleshooting services, including password resets and software installationsRequired QualificationsHigh school diploma or GED equivalent1-3 years of experience in a Service Desk or IT support positionFundamental networking knowledgeFamiliarity with Windows ServerAbility to work flexible hours, including nights and weekends
