What are the responsibilities and job description for the Ticket Teller position at York Academy Regional Charter School?
York Academy Regional Charter School seeks a friendly and reliable Ticket Teller to manage ticket sales for basketball games. This position is responsible for providing excellent customer service to attendees, accurately processing payments, and ensuring a smooth entry experience for game-day guests.
PRIMARY RESPONSIBILITIES:
Duties include but are not limited to:
- Greet attendees with a welcoming and professional attitude.
- Sell tickets for basketball games using cash, credit, or other payment methods.
- Verify pre-purchased tickets and provide wristbands or entry passes as needed.
- Maintain an accurate cash drawer, provide change, and ensure payment accuracy.
- Record ticket sales and reconcile funds at the end of each shift.
- Address and resolve guest inquiries or escalate to the Game Day Coordinator when necessary.
- Maintain a clean and organized work area.
- Adhere to York Academy’s policies and procedures regarding event management and customer service.
- Collaborate with other event staff to ensure smooth event operations.
TECHNICAL COMPETENCIES AND SKILLS:
- Possesses strong oral and written communication skills in the language of instruction.
- Ability to communicate effectively.
- Maintains effective and efficient record-keeping procedures.
- Must possess excellent interpersonal skills.
- Must be able to work in an environment with frequent interruptions.
- Possess the ability to work cooperatively with others. Maturity and the ability to deal effectively with students, parents/guardians, and staff.
- Self-motivated with the ability to work independently within the limits of assigned responsibilities.
- Must possess computer skills.
- Understands the importance of confidentiality and can practice it.
- Adheres to specific rules and regulations as they apply to the discipline procedures of the building.
- Friendly, helpful, and caring personality.
