Enrollment Technology Solutions Manager

DESCRIPTION:
The Enrollment Technology Solutions Manager provides technical support and expertise to the Enrollment Management division, including Undergraduate and Graduate Admissions, Enrollment Marketing, Institutional Marketing, and Financial Aid, by assisting the Director of Enrollment Management Technology in administering all technology-based systems in the division, including Slate CRM, Drupal, and Ellucian Banner. 

OUTCOMES:
Serves as an integral team member within the area of Enrollment Technologies. Collaborates with the Director of Enrollment Technology to maintain practical strategic implementations of enrollment and marketing systems to allow the College to achieve its enrollment, financial aid, and revenue goals.

• Coordinate with vendors and third parties to ensure data is accurately pushed into and extracted from our systems. 5%
• Ensures that the application processes within Slate are maintained and function smoothly. 10%
• Assists with providing user support to the division of Enrollment Management in Slate CRM by serving as a secondary Slate Captain. 30%
• Assist with day-to-day system maintenance to ensure efficient operation of the Slate CRM system. 10%
• Assist with updates and modifications to the College's website management system: Drupal.  3%
• Assists with implementation and ongoing support of banner-related software for the Office of Financial Aid, including Scholarship Universe. 5%
• Provides technical guidance and support to students, parents, and staff regarding supported systems for admissions and financial aid inquiries. Offers technical assistance as needed, working with vendors to resolve issues. 10%
• Develops and maintains Slate CRM reports, queries, and dashboards for the Office of Admissions and the Vice President for Enrollment Management. 10%
• Proactively identify innovative improvements to assist the division of Enrollment Management in better serving our internal and external audiences. 5%
• Backup operational processes and ensure continuity of operations. 2%
• Perform data-fixing tasks, including uploads, error resolution, and daily updates to records, especially during the census period. 10%

• A Bachelor’s Degree is required. 
• 1-3 years’ experience in data management tools and systems, data analysis and reporting or enrollment systems. 
• Experience with CRM systems, preferably Slate.

• Excellent communication and interpersonal skills; strong analytical skills; demonstrated ability with enrollment information systems, web technologies, electronic data management, and business process re-engineering.
• Demonstrated knowledge of the enrollment processes and ability to provide excellent customer service to college administrators, staff, faculty, prospective students, and other external clients.
• Committed to serving as a member of the Enrollment Management division, which is focused on improving the customer experience and meeting and exceeding goals.