What are the responsibilities and job description for the Specialty Clinic Scheduler position at York General Hospital?
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Position Title: Specialty Clinic Scheduler - Full Time (FT)
Department: Specialty Clinic
Reports to: Specialty Clinic, Director
Nature of Work
York General is looking for a full time, day shift scheduler for our Specialty Clinic. If you are organized, a great multi-tasker, and love to greet our patients and visitors, this is a great opportunity for you!
Highlights of the Position
- Great hours: Monday-Friday, day shift 7:30-4:00 p.m.
- Excellent benefits package!
- Employee-centered: York General was named Modern Healthcare's Best Place to Work for 11 years in a row!
- Patient-focused: Build rapport with patients as they seek specialty provider care close to home. Our 70 rotating providers come into York General to see over 1,200 patients per month in our facility.
What You'll Do
- Handle the scheduling and reception of the Specialty Clinic patient visits, prepare the schedule for each provider's clinic, and assist with preparation for patient visits.
- Greet the public and direct them to their appropriate destination or their questions to the appropriate staff, provide general customer service to the public, patients, and their families.
- Answers all phone calls coming into the Specialty Clinic utilizing good communication skills.
- Communicates with physician offices as needed to obtain scheduling information and any additional information required for specific provider clinics.
- Notifies patients of their appointment times and instructs them regarding lab or other diagnostic work required prior to their appointments and any information they are to bring with them to their appointments.
What You Need
- High school diploma or equivalent
- Clinical training or experience is preferred
- Ability to multi-task and strong organizational skills
York General offers the following:
- Excellent benefits packages!
Skills
Required- Problem solving
- Interpersonal skills
- Multi-task
- Verbal & written communication
- Organizational skills
- Interact effectively with the general public
- Flexibility
- Medical terminology
- HIPAA privacy requirements
- Detail-oriented
- Multi-line phone system
Behaviors
Preferred- Dedicated: Devoted to a task or purpose with loyalty or integrity
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
- Self-Starter: Inspired to perform without outside help
