ABOUT US
Almost 1.2 million residents call York Region home, making it one of the largest regions in Canada – and the fastest growing with a population that’s expected to grow to more than 2 million by 2041. Our geography, which is comprised of about 1,800 square kilometers over nine different municipalities, is as beautiful, interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canada’s Best Employers by Forbes, we offer a collaborative, progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace – aligned with our vision to create strong, caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan, you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to a comprehensive employer-paid benefits plan that includes extended health, dental and life insurance, access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services.
- Inclusive and Diverse Workforce - We’re committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential, participate freely in society and live with respect, dignity and freedom from discrimination. Our robust Inclusion, Diversity, Equity and Accessibility program continues to grow, and has been recognized by the United Nations and many other organizations for our leadership.
ABOUT THE ROLE
Reporting to the Program Manager, Technology Support Services is responsible for effective operation providing technical and user support for the development, implementation, operation and maintenance of the automated systems and related applications, networks and voice/data communications that support the Department; provides staff instruction and training on the use of this technology, and participates in technology projects related to mandated systems.
WHAT YOU'LL BE DOING
• Provides system administration support for Department applications (configuration support, security/user administration).
• Identifies and specifies integration opportunities (process/data integration).
• Provides technical support for the operation and maintenance of hardware, software, technology infrastructure within the Department in accordance with Federal, Provincial, Regional, and Departmental policies and procedures.
• Assists with the development of technical training materials and user documentation, participates in the preparation of presentations and acts as the presenter, as directed.
• Develops and maintains documentation, forms, reports and queries within existing applications, and for the installation of new software.
• Informs management of changing technology environments and advises on its implications; regularly reviews technical literature regarding system methodologies, development productivity tools and techniques.
• Provides input to management for the planning process as it relates to technology type assets.
• Provides input on recommendations for, and implementation of, future information systems to enhance Branch productivity.
• Liaises with ITS Branch and Department staff to ensure application database integrity and security.
• Participates on a multi-disciplinary team; provides contributions to strategic plans, implementation plans and ongoing support of information systems and automation initiatives within the Department.
• Participates in performance metrics planning activities as required.
• Performs other duties as assigned, in accordance with Branch and Department objectives.
WHAT WE'RE LOOKING FOR
• Successful completion of a Community College Diploma in Computer Sciences or related field or approved equivalent combination of education and experience.
• Minimum two (2) years’ experience with responsibilities for computer systems technical end-user support, database and network administration and computer configuration tasks.
• Experience in computer systems development processes using databases and programming languages, including MS Access, Visual Basic and SQL.
• Valid Ontario Class “G” driver’s license and reliable vehicle for use on corporate business.
• Demonstrated knowledge of networking concepts (LAN/WAN), Client-Server application architecture, and MS SQL Server.
• Demonstrated knowledge of IBM-compatible PC configurations, components, communication and functions.
• Demonstrated understanding of the role of technology as an enabler to business practices.
• Knowledge and demonstrated ability in corporate core competencies including customer focus, communication, collaboration and personal ownership.
• Demonstrated problem solving skills to develop creative solutions to complex technology problems.
Demo
Newmarket, NH
Full Time