What are the responsibilities and job description for the Outbound Call Specialist - Sales position at Young Automotive Group?
Job Description
At Young Ford, we pride ourselves on delivering exceptional service and quality vehicles to our customers. Our team is dedicated to building lasting relationships and ensuring every client has a positive experience. We are seeking a motivated and enthusiastic Outbound Call Specialist to join our sales team. In this role, you will be responsible for reaching out to potential customers, promoting our vehicle inventory, and driving sales growth through proactive communication and relationship-building. For more information on why we are a great company to work for check out our video: https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be
Benefits
- Retirement Benefits: 1
- Health Benefits: 1
- Life Benefits: 1
- Disability Benefits: 1
- PTO Benefits: 1
Responsibilities
- Provide high level of customer service to internal and external customers
- Respond to internet leads within 10 minutes with a phone call and/or email
- Schedule appointments
- Confirm appointments and reschedule no-show appointments
- Work with and follow up with Sales Departments to determine outcomes and appointments kept
- Generate letters and thank you cards and emails
- Make CSI follow up calls to all customers
- Answer incoming sales calls/leads - instant messages - chats
- Greet scheduled customers and introduce them to the Sales Manager and Sales Professionals
- Post vehicles with descriptions into our website and keep up to date inventory
Qualifications
- Previous sales experience helpful
- Previous call center experience a huge plus
- Excellent phone skills
- Attention to detail and organization
- Ability to acquire a State of Utah Salesperson License
- Ability to thrive in a production oriented environment is essential
- Valid driver's license
- Good driving record
- Pass Background Check and Pre-Employment Drug Screen
