What are the responsibilities and job description for the Outbound Call Specialist - Sales position at Young Automotive Group?
Job Description
Join the team at Young Mazda Missoula, where we're dedicated to providing top-quality vehicles and exceptional service to our customers. As a Sales Outbound Call Specialist at Young Mazda Missoula, you'll play a key role in reaching out to potential customers and generating sales opportunities. You'll utilize your excellent communication skills to engage with customers, promote our products and services, and schedule appointments for our sales team. This position offers an exciting opportunity for individuals who thrive in a fast-paced sales environment.For more info on why we're a great company to work for, check out our video: https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be
Benefits
- Retirement Benefits: 1
- Health Benefits: 1
- Life Benefits: 1
- Disability Benefits: 1
- PTO Benefits: 1
Responsibilities
- Provide high level of customer service to internal and external customers
- Respond to internet leads within 10 minutes with a phone call and/or email
- Schedule appointments
- Confirm appointments and reschedule no-show appointments
- Work with and follow up with Sales Departments to determine outcomes and appointments kept
- Generate letters and thank you cards and emails
- Make CSI follow up calls to all customers
- Answer incoming sales calls/leads - instant messages - chats
- Greet scheduled customers and introduce them to the Sales Manager and Sales Professionals
- Post vehicles with descriptions into our website and keep up to date inventory
Qualifications
- Previous sales experience helpful
- Previous call center experience a huge plus
- Excellent phone skills
- Attention to detail and organization
- Ability to acquire a State of Utah Salesperson License
- Ability to thrive in a production oriented environment is essential
- Valid driver's license
- Good driving record
- Pass Background Check and Pre-Employment Drug Screen
