Service Coordinator

Job Description

At Young Mazda Missoula, we're committed to delivering exceptional customer service and maintaining the highest standards in the automotive industry. We believe that every customer interaction is an opportunity to build lasting relationships and enhance their experience with our brand. Join our dynamic team and play a crucial role in helping us provide top-notch service to our valued customers. We are seeking a motivated and personable Service Coordinator to join our customer service team. In this role, you will be responsible for reaching out to our existing and potential customers to promote our service offerings, schedule appointments, and ensure a high level of customer satisfaction. Your proactive approach and excellent communication skills will be key to achieving success in this position. Productivity bonus paid monthly.

Benefits

• Retirement Benefits: 1
• Health Benefits: 1
• Life Benefits: 1
• Disability Benefits: 1
• PTO Benefits: 1

Responsibilities

• • Provide high level of customer service to internal and external customers
  • Schedule appointments for service customers
  • Follow up on recalls and warranty work
  • Confirm appointments and reschedule no-show appointments
  • Work with and follow up with Service Department Advisors and Managers to determine outcomes and appointments kept
  • Generate letters and thank you cards and emails
  • Make CSI follow up calls to all customers
  • Answer incoming service calls/leads - instant messages - chats
  • Managing loaner car fleet checking in and out guests and inspecting cars for damages
  • Scheduling recall work
  • Scheduling special order parts

Qualifications

• • Previous customer service experience is required
  • Excellent phone skills
  • Attention to detail and organization
  • Valid driver's license
  • Good driving record
  • Pass Background Check and Pre-Employment Drug Screen