What are the responsibilities and job description for the Warranty Administrator position at Young Automotive Group?
Job Description
Young Hyundai in Ogden is a reputable automotive dealership dedicated to providing exceptional service and top-quality vehicles to our customers. Our service department plays a crucial role in ensuring customer satisfaction. We are seeking a Warranty Administrator to manage and process warranty claims on behalf of our service department. The Warranty Administrator will be responsible for verifying warranty coverage, submitting claims to manufacturers, and ensuring timely reimbursement. This position offers an excellent opportunity for individuals with strong administrative skills and a thorough understanding of automotive warranty processes. For more info on why we are a great place to work, check out our video: https://www.youtube.com/watch?v=8Of2otlHZ-o&feature=youtu.be
Benefits
- Retirement Benefits: 1
- Health Benefits: 1
- Life Benefits: 1
- Disability Benefits: 1
- PTO Benefits: 1
Responsibilities
- Provides a high level of customer service to all internal and external customers
- Reports to work on-time and as scheduled
- Maintains a good driving record and is considered “insurable” by our auto insurance carrier
- Communicates with internal and external customers in a respectful and courteous manner at all times
- Completes all manufacturer training for all manufacturers
- Processes warranty claims on a timely basis for each franchise or distributor
- Processes all warranty paperwork to ensure proper documentation
- Verifies criteria required by factory or distributor
- Reconciles all warranty receivables with payments through the appropriate accounting schedule
- Posts credits on computer
- Resubmits all rejected claims promptly
- Follows up on payment of outstanding claims
- Arranges for parts to be shipped to factory or distributor or to be scrapped
- Tracks progress of warranty parts returned to manufacturer in the time specified on the request memorandum
- Files and maintains all service records as required by the warrantor
- Keeps informed of all factory recalls and bulletins
- Assists with body shop warranty claims as needed
- Provides oversight and leadership and ensures processes are followed to ensure data reliability
- Maintains a professional appearance and a neat work area
- Performs other duties as assigned
Qualifications
- You must have a history of successful employment with excellent attendance and punctuality
- Prior experience in the automotive industry is a huge plus
- Knowledge of ADP and Excel is a huge plus
- A desire to learn and grow with a great company
- A valid Driver’s License and good driving record
- Must be able to pass a drug test and criminal background check
