Member Experience Representative | Walnut Creek Family YMCA

There's nothing like working at the Y! 

At the Y, strengthening community is our cause. Our staff members are people who drive this cause – it is because of our drive, our passion, our belief in others, and our belief in the strength of our mission that we are able to make a difference – every day.  

POSITION OVERVIEW:
This position delivers consistently excellent service to all members, guests and program participants, focusing on the development of member centered relationships and serving to exceed expectations. Staff Members in this position respond to member and guest needs, promote the YMCA, maintain the cleanliness and organization of the Welcome Center and Lobby areas, and ensure the mission, purpose, image and core values of the YMCA are conveyed in everything they do. 

JOB LOCATION: Walnut Creek Family YMCA
SHIFTS AVAILABLE DURING: Sundays and Monday evenings. Additional shifts available based upon availability.
PAY RATE: $11.00-$13.00/hour based on qualifications
CLOSING DATE FOR APPLICATIONS: February 10, 2025 - Applications will be reviewed on a rolling basis.

ESSENTIAL FUNCTIONS:

1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
2. Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
3. Builds relationships with members; helps members connect with one another and the YMCA.
4. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
5. Applies all YMCA policies dealing with member services.
6. Maintains facility appearance and ensure safety measures are in place.
7. Perform additional duties as assigned by supervisor or designated staff person.
8. Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

Salary : $11 - $13