IT Director

Director, Information Technology

FLSA Status: Exempt

Reports to: CFO

Leadership Level: Multi Team Leader

Primary Function/Department: Y Services

POSITION SUMMARY

The Director of IT champions the YMCA's mission, fostering its brand and reputation as a global, inclusive organization within the community. This role involves managing, evaluating, and maintaining information system technologies to ensure an efficient and positive experience across the Association. Additionally, the Director of IT upholds the core values of caring, honesty, respect, and responsibility in all aspects of their work with the YMCA.

THE YMCA AS THE THIRD PLACE

To be the welcoming and transformative place - beyond work and home - where people feel most able to be their true selves; explore their purpose, dreams and goals; achieve health and wellness for their spirit, mind and body; connect with their community and feel a sense of belonging and possibilities like nowhere else.

ESSENTIAL FUNCTIONS

• Manage, implement and oversee software, hardware, and application upgrades to meet organizational needs. Provide training as needed for end users.
• Serve as the lead contact and implementation specialist for the CRM Management System, Salesforce/Traction Rec.
• Evaluate issues related to information systems for strategic planning and innovation.
• Anticipate risks, implications, and potential outcomes before taking action.
• Manage and negotiate vendors for hardware, software, and service procurement contracts, including partnerships with Zivaro and YESS Customer Services.
• Identify opportunities for cost savings through technology optimization.
• Develop and monitor IT budgets for maintaining and improving systems, including equipment and software.
• Supervise and lead IT team members, fostering professional development and ensuring performance.
• Maintain expertise in managing association networks, including servers, switches, firewalls, routers, communication lines, security systems, and phone systems.

LEADERSHIP COMPETENCIES

SUPERVISORY RESPONSIBILITIES:

Yes - One full-employee and contractor oversite.

WORK ENVIRONMENT & PHYSICAL DEMANDS

• Physical demands described here are representative of those needed to successfully perform the essential functions of this job; reasonable accommodation can be made to enable individuals with disabilities to perform essential functions
• Regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device
• Frequently required to sit, reach and be able to move around the work environment
• Occasionally lift and/or move up to 50 pounds

• Specific vision abilities required by this job include close vision, distance vision, and focus
• Noise level in the work environment is usually low to moderate

QUALIFICATIONS:

• Bachelor's degree in information technology or a related field, or equivalent experience.
• Experience with Salesforce is required.
• Proficiency in Power-Bi is strongly preferred
• IT experience with an understanding of business technology needs and systems.
• Proven ability to manage projects and implement new technologies and solutions.
• Skilled in analyzing and resolving problems at both strategic and functional levels.
• Strong communication skills with the ability to train and instruct users effectively.
• Demonstrated fiscal management skills to ensure business growth and sustainability.
• Highly collaborative with executives and leaders to achieve organizational goals.
• Commitment to shared accountability, teamwork, and creative leadership.
• Must work in person a minimum of three days a week at the corporate office.

BENEFITS:

• Health and Vision Care
• Dental
• Generous Retirement Contribution Options -Includes company contribution of 10% once eligibility is met
• Paid Time off
• Paid Sick Leave
• Paid Holidays
• Free Membership
• Program Discounts
• Employee Assistance Program