What are the responsibilities and job description for the Membership Representative position at YOUNG MENS CHRISTIAN ASSOCIATION RARITAN BAY AREA?
Description
The Raritan Bay Area YMCA is seeking an enthusiastic, outgoing, and customer-focused individual to join our Welcome Center Team. As a Membership Service Representative, you'll play a key role in delivering an exceptional experience for our members.
Under the supervision of the Membership Director, the Member Service Representative will assist with all aspects of member enrollment, program participant registration, facility access control, and ensuring top-tier customer service. Other responsibilities include maintaining the accuracy of membership data, answering phone calls, and ensuring the cleanliness and organization of the lobby and café areas.
The ideal candidate will have excellent judgment, strong interpersonal skills, and the ability to thrive in a fast-paced environment. As a positive role model, you will embody the YMCA’s core values of Honesty, Caring, Responsibility, and Respect, and demonstrate leadership through the YMCA’s competencies: Mission Advancement, Collaboration, Operational Effectiveness, and Personal Growth.
Join us in making a meaningful impact on our community by promoting the YMCA mission and fostering an environment that prioritizes our core values.
The Raritan Bay Area YMCA offers a competitive pay range and excellent benefit incentives that include; a complimentary YMCA membership; Paid Sick Leave; 20% off YMCA programs and merchandise.
Hours: Part Time; including mornings, afternoons, evenings and weekends.
Pay: $15.49 per hour.
This organization is an equal opportunity employer committed to workplace diversity and a drug-free workplace.
Requirements
- Available weekday mornings, afternoons, evenings, and weekends as needed.
- Proficient computer skills with the ability to quickly learn the Membership CRM system.
- Deliver exceptional service to members, guests, and program participants both in-person and over the phone, supporting member retention efforts.
- Process membership applications and take photos for membership cards; ensuring accuracy in spelling and preventing duplicates in the system.
- Conduct interviews and tours tailored to the needs of prospective members; effectively promoting and selling memberships.
- Proficient in accurately managing cash flow and maintaining the cash drawer at the work station, with full responsibility for its contents.
- Safeguard the safety and security of staff, members, and volunteers by diligently monitoring the scan station to ensure all individuals scan their ID upon entry; and properly addressing any "invalid memberships."
- Build strong relationships with members, and the YMCA community; facilitating connections among them.
- Address and resolve membership concerns; promptly notifying the supervisor of any unusual situations or unresolved issues.
- Adhere to the Y’s dress code, including wearing a name tag, staff shirt, black or khaki pants, and comfortable shoes or sneakers (no open-toe shoes for safety reasons).
- Attend Monthly Staff Meetings on Saturday or Sunday evening.
Salary : $15
