What are the responsibilities and job description for the Reservationist position at Young's Suncoast Vacation Rentals?
Seeking Reservationist (s) immediate need to be filled in Gulf Shores.
Evenings, Weekends, and Holidays are required.
Please submit resume with letter of interest.
JOB SUMMARY: Providing top-level service to all internal and external customers - duties for Front Desk, Guest Services, and Reservations to include, but not limited to
- Welcoming walk-in guests and greeting customers for each department
- Check-in and out for rentals
- Collections
- Association parking pass inventory, sales, and tracking
- Work order entry, follow up
- Incoming calls for quotes, reservation sales assistance, guest services issues, and maintenance requests
- Guest follow up and outbound call projects
- Online channel partner maintenance
ESSENTIAL FUNCTIONS:
- Project a positive and friendly demeanor
- Receive incoming calls. Follow established company protocol and procedures in carrying out the following:
- Determine the customer's vacation needs, accommodation specifics, travel dates, and costs required
- Communicate property amenities, availability, and logistical information.
- Make and confirm reservations
- Print customer trip confirmation
- Plan, describe, arrange, and sell accommodation packages and marketing promotional incentives
- Provide customers with informational emails, brochures, and/or publications containing travel information, such as local points of interest, etc.
- Provide customer service to guests with existing reservations by answering questions, making trip detail adjustments, etc.
- Provide thorough customer service to guests by answering questions, troubleshooting issues, and generating repair/maintenance work orders
- Maintain detailed NOTES in database per all communication from scheduled, future, and current guests, property owners, owner representatives, and maintenance staff
- Process Internet inquiries/reservations
- Respond to email correspondence
- Diligently pursue outbound sales opportunities
Experience and Requirements:
- Strong customer service background
- Computer literate with experience in Excel and Microsoft Word preferred
- Flexible schedule including evenings and weekends
- Excellent time-management
We are looking for a motivated team player to join our staff!
Must be organized with exceptional listening skills, and the ability to thrive in a high-paced environment during our busy season.
We offer full-time permanent after 90-days, competitive pay, excellent benefits including insurance, 401K and bonus opportunities!
Job Type: Full-time
Pay: Up to $15.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekend availability
Supplemental pay types:
- Bonus pay
Work Location: In person
Salary : $15