IT Support Specialist

Youngsoft, Inc. ( is a global software solutions IT company, delivering digital enterprise business betterment since 1996. Through collaborative engagement and discovery with our clients and vendors, we co-create industry specialized digital products, applications software, process, programs, and project outcomes. Headquartered in metro-Detroit, we leverage "pods" of Subject Matter Experts, Business Analysts, Solutions Architects, Software Engineers, and Project Managers, fused with HyperCare through our Global Support Centers. Through inclusivity, we share a singular vision to deliver world-class measurable upside results to our customers. It takes a village come join ours!

Note:

This is a Contract to hire position

Job Summary:

We are seeking a skilled and motivated IT Support Specialist to assist with the installation, configuration, deployment, and support of software, hardware, and peripherals. The ideal candidate will have experience troubleshooting advanced networking issues, providing end-user support, and ensuring compliance with various organizational policies. You will also play an essential role in maintaining the Help Desk system, managing inventory, supporting mobile devices, and coordinating operational enhancements.

Academic Skills/Knowledge/Experience:

• High school diploma or GED required.
• Minimum of 2 years of hands-on experience in software/hardware installation, configuration, deployment, and support.
• Combination of post-secondary education and/or at least two years of relevant work experience.
• Strong ability to provide technical support and helpdesk assistance to all levels of the organization.
• Advanced computer skills and proficiency with technical troubleshooting.
• Solid documentation skills for tracking and resolving technical issues.
• Ability to remain tactful, diplomatic, and maintain confidentiality when dealing with business-sensitive information.
• Strong teamwork and independent work skills in a fast-paced environment.
• Ability to adapt to changing priorities and organizational needs.
• Excellent problem-solving, organizational, and communication skills.
• Effective customer service approach.
• Skilled in prioritizing tasks, planning, and managing administrative responsibilities.
• Demonstrated capacity to perform essential job functions and make decisions based on business impact.

Physical Requirements:

• Correctable vision and hearing.
• Ability to operate a keyboard effectively.
• Ability to lift up to 25 pounds.

Potential Hazards:

• Normal office environment hazards.
• Hazards related to travel.

Essential Duties and Responsibilities:

• Installation, configuration, deployment, and support of software, hardware, and peripherals.
• Troubleshoot advanced networking issues (wired and wireless) and application problems.
• Ensure accurate creation and resolution of tickets within the Help Desk System, escalating issues as needed, and updating the knowledge base with proven solutions.
• Create and manage Active Directory (AD) accounts, with a strong understanding of AD security policies.
• Administer Microsoft products via the Microsoft administrative portal.
• Provide end-user support and training for PCs and mobile devices.
• Conduct J-SOX compliance auditing and reporting.
• Manage inventory and license compliance, including computer equipment lifecycle management. Provide regular reports for budgeting purposes.
• Test and validate hardware/software changes before implementation in production environments.
• Document and maintain desktop configurations, hardware/software installation procedures.
• Maintain vendor relationships to ensure competitive pricing for IT-related purchases.
• Prioritize end-user issues and communicate the resolution strategy, ensuring timely completion.
• Provide remote technical support to traveling sales, executive, and administrative staff.
• Build and configure computer systems to meet business requirements.
• Generate reports for management related to J-SOX requirements.
• Proactively identify and implement operational enhancements.
• Participate in rotating on-call support with the IT operations group.
• Adhere to Quality Management System (QMS) and Environmental Management System (EMS) policies and procedures.
• Work overtime and travel as necessary.
• Assist Operations Support staff as needed.
• Cross-train and collaborate with other IT team members.
• Perform general housekeeping duties as necessary.
• Comply with all company policies and procedures, including IATF and ISO14000 requirements, where applicable.

Please respond with your updated resume, contact information