What are the responsibilities and job description for the NEW CASTLE CUSTOMER SERVICE SUPERVISOR position at Youngstown Area Goodwill Industries?
Report to: Store Manager
JOB SUMMARY
- Supervise all functions of the retail store and donation center in the absence of the Store Manager and/or Assistant Manager, including overseeing the other customer service supervisors.
- Utilize staff on duty efficiently – help build a strong and motivated store team.
- Emphasis on customer service and production.
- Promote sales growth and attend to store merchandising.
- Ability to supervise without showing partiality.
- Aware of store safety and security.
- Assist customers quickly and courteously with their purchase.
- Maintain a pleasant environment in the store among customers and store staff at all times.
- Will be fair-minded but firm in direction.
- Maintain proper handling of merchandise according to store standards/procedures/policies.
- Sufficient mathematical skills to use cash register and complete paper work.
- Will do daily paper work in absence of Store Manager or Assistant Manager.
- Follow cash and banking procedures accurately. The Lead Customer Service Supervisor is responsible and accountable for safeguarding store cash, mid-day and night bank deposits. (Follow cash and banking procedures accurately).
- Must possess a valid driver’s license, maintain adequate insurance and pass a background check.
- Work cooperatively with store management and staff.
- A good communicator with store management and staff.
- Help build a strong motivated store staff, be supportive of co-workers, patient and helpful with new hires.
- Employee will assist in store operation such as stocking shelves, putting inventory away, rotating stock.
- Help maintain store appearance – maintenance, such as dusting, sweeping as necessary.
- Employee will adhere to all store policies and procedures closely to assure the smooth, consistent operation of the store.
- Aware of shrinkage – internal and external.
- Be able to keep busy and when task is completed, be able to recognize merchandising and maintenance needs.
- Employee will have occasional short deadlines and work environment hectic with occasional high stress.
- Employee will annually review the Code of Ethics to assure departmental compliance with it. Make suggestions for revisions, additions, etc.
- Employee will annually review the Corporate Responsibility Policy to ensure departmental compliance with it. Make suggestions for revisions, additions, etc.
EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED
- A high school diploma or equivalent is required. A minimum of one year retail sales experience is required.
HOURS WORKED
- The employee is normally scheduled on a weekly basis, Sunday through Saturday as scheduled. Part time, up to 29 hours.
NUMBER OF DAYS WORKED
- May vary, but normally five days a week.
OVERTIME HOURS
- Generally overtime hours are not scheduled; however, overtime may be required based on the needs of the company.
PHYSICAL DEMANDS
For the purpose of determining the frequency of an activity, please refer to the following table:
Never: 0% (0 Min. to 6 Min.)
Occasionally: 1 - 33% (6 Min. to 2 Hrs. 45 Min.)
Frequently: 34 - 66% (2 Hrs. 45 Min. to 5 Hrs. 30 Min.)
Continuously: 67 - 100% (5 Hrs. 30 Min. to 8 Hrs.)
STANDING Continuously (67-100%)
Surface: Tile, carpet, cement
Activity: All aspects of job
WALKING Continuously (67-100%)
Surface: Tile, carpet, cement
Activity: All aspects of job
SITTING Occasionally (1-33%)
Activity: Paperwork
CLIMBING Occasionally (1-33%)
Activity: Attend to store merchandise and displays, occasionally using ladder. Preferred, but not required.
BENDING Occasionally (1-33%)
Activity: Normally stocking and display setup.
STOOPING/KNEELING: Occasionally (1-33%)
Activity: Brief stocking, bagging. Preferred, but not required.
REACHING OVERHEAD OR AT SHOULDER LEVEL Frequently (34-66%)
Activity: Textile transfer.
TWIST AND TURN: Occasionally (1-33%)
Activity: Normally stocking and display setup
LIFTING Frequently (34-66%)
Activity: Attend to store merchandise and displays. Lift up to 100 lbs. with help.
CARRYING Frequently (34-66%)
Activity: Attend to store merchandise and displays. Carry up to 50 lbs. with help
PUSH/PULL Frequently (34-66%)
Activity: Attend to store merchandise and displays, moving of textile rack and buggy
COORDINATION Eye, Hand, Foot Continuously (67-100%)
Activity: Performing normal duties of position
TALKING/HEARING/SEEING Continuously (67-100%)
Activity: Talking and seeing are required in all aspects of job. Hearing is preferred, but not required.
MACHINES/TOOLS/EQUIPMENT/WORK AIDS Frequently (34-66%)
Activity: Using cash register, calculator, rolling clothing racks, dolly, buggies, and safe. May be trained to use a pallet jack and/or tow motor.
ENVIRONMENTAL CONDITIONS Indoors 100%
Hazards include rolling racks, furniture, and other equipment
HAND COORDINATION RIGHT LEFT BOTH FREQUENCY
Major Hand X Continuously (67-100%)
Fine Manipulation X Frequently (34-66%)
Gross Manipulation X Frequently (34-66%)
Simple Grasping X Frequently (34-66%)
Power Grip X Occasionally (1-33%)
Hand Twisting X Occasionally (1-33%)
Fingering X Continuously (67-100%)
Equal Opportunity Employer - Race, Color, Religion, Age, Sex, National Origin, Disability Status, Genetics, Protected Veteran Status, Sexual Orientation, Gender Identity Or Expression, Or Any Other Characteristic Protected By Federal, State Or Local Laws.
