What are the responsibilities and job description for the Welcome Center Associate - Logan Swim Club 2025 position at YOUNGSTOWN AREA JEWISH FEDERATION?
Description
The Welcome Center Associate will contribute to the mission, vision, and values of the Youngstown Area Jewish Federation by providing members and guests with a pleasant and welcoming environment as they enter the Jewish Community Center of Youngstown Logan Campus. This position is responsible for creating strong relationships between the JCC and its current and prospective members, along with providing superior customer service with standards of excellence.
- Create and maintain a comfortable and welcome customer service environment at our Logan Campus, where every member and guest is treated with dignity and respect, in a friendly, personalized manner
- Acknowledge members, prospective members, and guests, as they enter and leave the facility, welcoming each person as they come into the JCC and acknowledging them as they leave
- Manage facility access, including monitoring database activity as members scan in and signing in guests according to JCC policies and protocols
- Engage prospective members, answer questions about membership, and fill out new member paperwork, paying close attention to detail to ensure that all information is completed correctly and shared with the Member Services Department in a timely manner
- Coordinate with Member Services to arrange tours for all new members and prospective members, both at the JCC and Logan Campus
- Assist with determination of insurance program eligibility and assist with forms, applications, and paperwork for new and potential insurance program members
- Maintain and exhibit up-to-date knowledge of all JCC programs, services, and events
- Answer all incoming phone calls in a professional, friendly manner and offer general information about JCC programs, services, and events as needed
- Collect payment for JCC services and events and maintain balanced cash box that is counted at each shift change
- Ensure that there is an ample supply of all current Welcome Desk forms and supplies, and inform supervisor when inventory is low
- Be familiar with and enact emergency protocols and other policies to ensure the health, safety, and welfare of all members and guests, referring problems to appropriate staff as needed
- Communicate and cooperate with colleagues, members, and lay leaders as part of the JCC team, including attending staff meetings as needed
- Adhere to all JCC and departmental policies
- Complete all additional duties as assigned by supervisor
Requirements
The ideal candidate has very good communication and interpersonal skills, including the ability to follow directions and work as part of a team. Must have the ability to relate in positive manner with members and fellow staff while providing exceptional customer service at all times. Should have proven skills in the use of Microsoft Office and Google Suite and must have the ability to learn new software programs as industry specific software will be used as part of this position.
