Bilingual Call Center Agent

Summary of Position

The Bilingual Customer Service Representative represents YoungWilliams and provides outstanding customer service to both internal and external customers by professionally answering all calls and ensuring that customers receive accurate information politely and promptly.

Essential Job Requirements

• Works independently with little or no supervision and meets the minimum requirement of number of calls answered per day.
• Draws from all available resources, policies, supervisors and state system to answer all inquiries, recognizes case issues as they develop in order to reduce workload.
• Shows a high level of enthusiasm in serving customers and improving team performance.
• Shows willingness to obtain and increase knowledge to assist the team and call center.
• Demonstrates proficiency with computer and customer service skills and experience
• Uses multiple computer systems to research, validate and update
• Maintains accurate files, records, and reports to document communication and compliance
• Reads, writes, and speaks Spanish and English fluently.
• Regular and timely attendance
• Other duties as assigned

Required Education

• A high school diploma or equivalent required.
• A degree or certificate in a related field preferred
• Completion of the YoungWilliams bilingual certification preferred

Required Experience

• 2 years call center experience is preferred.
• Computer experience and typing proficiency required.

Salary : $17 - $18