What are the responsibilities and job description for the Application Specialist position at YoungWilliams?
Short Term Employment Opportunity
July - September 2024
The Application Specialist provides outstanding customer service to both internal and external customers by professionally answering calls and completing telephonic applications for public assistance programs.
Essential Job Duties
High School Diploma, GED, or equivalent experience
Skills Required
Location: MS Farm Bureau Building
Address: 6311 Ridgewood Rd, Jackson, MS 39211
(once in building, follow signs to cafeteria)
Date: Tuesday, June 11 and Wednesday, June 12
Time: 9:00 am - 4:00 pm
Please complete an online application prior to coming to the job fair. We look forward to meeting you!
July - September 2024
- **$17.00/hour starting pay – Eligible for Bonuses based on hours worked***
- Full time, Monday – Friday, 8:00 am - 5:00 pm **
The Application Specialist provides outstanding customer service to both internal and external customers by professionally answering calls and completing telephonic applications for public assistance programs.
Essential Job Duties
- Answers telephone inquiries and responds to citizen inquiries related to the services they wish to apply for or are currently receiving
- Accepts telephonic applications for public assistance programs
- Screens applicants to determine if existing case exists or application is pending
- Uses multiple complex computer systems to research, validate, update, and maintain case information
- Provides information to callers, including rights and responsibilities
- Maintains accurate files, records, and reports to document communication, compliance, and resolution of issue
- Regular and timely attendance
High School Diploma, GED, or equivalent experience
Skills Required
- Data entry experience
- Excellent diction, grammar, voice quality and articulation
- Proficiency with computer and customer service skills and experience
- Must be able to type 20 wpm minimum
- Customer service experience, preferably in a call center environment
- Must be comfortable with heavy computer usage with the ability to multi-task while using multiple computer screens, programs, and interfaces while on the telephone
Location: MS Farm Bureau Building
Address: 6311 Ridgewood Rd, Jackson, MS 39211
(once in building, follow signs to cafeteria)
Date: Tuesday, June 11 and Wednesday, June 12
Time: 9:00 am - 4:00 pm
Please complete an online application prior to coming to the job fair. We look forward to meeting you!
Salary : $17
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